AECT Calls for Greater Transparency in Electricity Customer Communication
Welcomes Electricity Authority Inquiry

Auckland, 06 March 2014 – the Auckland Energy Consumer Trust (AECT), New Zealand’s largest consumer trust and majority owner of infrastructure group Vector Limited, today called for greater transparency in communication with retail electricity customers, and welcomed the recently announced Electricity Authority enquiry.

Representing more than 313,000 electricity account holders in Auckland*, AECT Chairman William Cairns says the trust is disappointed with the information provided to electricity customers by power retailers to justify price increases.

“Retail power bills are made up of many components, including transmission charges, lines charges and retailer charges. It’s time that more information was provided to consumers so that they can clearly see and understand all of the factors influencing their electricity bill.

“We welcome the involvement of the Electricity Authority to investigate the public statements made by retail power companies to justify higher power bills.

“This is an area where customer communications could be improved and we look forward to the outcome of the enquiry.”

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