2015 Regional Resident Survey confirms satisfaction

Hawke’s Bay Regional Council yesterday heard the results of a region wide resident survey ranking HBRC highly for the quality of its service delivery, the importance of its work and the level of community engagement.

HBRC conducted an independent phone survey during April to understand the general awareness of work carried out by council, satisfaction levels, and how HBRC is performing in specific areas, such as Emergency Management, HeatSmart and Regional Parks.

HBRC Chairman Fenton Wilson is pleased with the result, showing that Hawke’s Bay Regional Council is valued for the quality of its work.

“What I find really heartening is how highly the residents of Hawke’s Bay rated the importance of the work HBRC does. For every service we provide, the 2015 response level was 4% to 15% higher than in 2013,” says Councillor Wilson.

95% of the residents surveyed said they care about the environment and when asked which main organisation they think of regarding the environment in Hawke’s Bay more than half mentioned Hawke’s Bay Regional Council.

The survey shows that HBRC’s work developing and maintaining regional parks and wetlands in Hawke’s Bay is highly valued, along with the flood protection and drainage work carried out. Residents indicated support to maintain and develop the existing regional park network, rather than establish new ones, for now. There was very high awareness of the parks and wetlands that HBRC manages, with Tūtira Regional Park being the most well-known, closely followed by Pekapeka Regional Park and Hawke’s Bay Trails. It was great to see residents throughout the region highlighting their favourite recreational water spots including Ocean Beach, the Tukituki River, the Wairoa River and Westshore Beach.

Other sections of the survey covered HBRC’s HeatSmart programme, Civil Defence Emergency Preparedness and spending on Rates. The results of this and previous surveys can be found at www.hbrc.govt.nz, keyword search: survey.

ENDS

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