Air New Zealand Comes To The Aid Of U2 Fans

9 March 2006

Air New Zealand Comes To The Aid Of U2 Fans

Air New Zealand announced today it would lend a helping hand to U2 fans inconvenienced by the unexpected postponement of the band's New Zealand concerts later this month.

Group General Manager Marketing, Network and Sales Norm Thompson said the concerts had generated massive interest from customers and he had significant empathy for those who had booked non-refundable tickets to fly to Auckland to see one of the greatest bands of all time.

"We will ensure that concert ticket holders who have booked non refundable fares on our services to fly to Auckland for the concert have the opportunity to transfer their fare to one of the same class once a new concert date is announced by the promoter. In addition the airline will waive its change fees," Mr Thompson said.

Mr Thompson said customers affected should visit their local Air New Zealand Travel Centre or booking agent with their concert tickets and E ticket prior to the date of their flight to change their booking. In the event that the concerts were cancelled, customers who did visit their Travel Centre or booking agent would have their tickets held in credit for 12 months.

"Due to the high popularity of the concerts we expect there will be considerable demand from customers wanting to change their non refundable fares. Unfortunately, not everyone will be successful in booking seats on the flight they want. Therefore, some customers may have to pay the difference between the cost of their non refundable fare and the next fare class available."

ENDS

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