Vodafone Earthquake Update - Monday 7th March

Christchurch Earthquake
4pm Monday 7th March 2011

Media Update

Customer welfare and wellbeing
During the past week we have been providing credit assistance to customers who have needed it. We will be announcing our mobile assistance offerings tomorrow.
In addition, we are:

• Crediting all our Christchurch fixed line customers with one month’s free calling for the month of March and backdated to include the period from 22 February to the end of February. The free calling offer includes calls to landlines and mobiles on all networks.
• Waiving the disconnection and reconnection fees for home phone customers whose homes have been affected.
• Waiving the early termination charges for any of our SKY customers with a Christchurch address.
• Offering free call diversions from Vodafone landline or Home Phone Wireless phones to another NZ landline or mobile number, free for 30 days, for customers unable to get into their homes or businesses. Customers can set this up online, call us or text 3166.
• Putting accounts on hold and waiving Vodafone landline and broadband access fees for 30 days for customers who are unable to return to their homes or businesses
• Waiving any of the normal fees related to cancelling your Vodafone contract or new connection charges if you have to relocate your services. Please call us to discuss: consumer customers call 0800 438 448; business customers call 888 from your mobile or 0800 400 888
• We've put together an online deal exclusively for people living in Christchurch. People living in New Zealand or overseas can order an emergency pack for a Christchurch resident. The Emergency Mobile Phone Pack includes a mobile phone, Prepay SIM, 100 free calling minutes, and a car charger from $59. All orders must have a Christchurch delivery address. See www.vodafone.co.nz
Network Update
Overall the network is still functioning well, with more capacity added over the weekend we are experiencing minimal congestion despite the increased network load. Overall the operational status remains stable.

Retail
The Vodafone store in Riccarton is open (Along with Hornby, Northlands Mall and the Airport), at the moment we are not planning to open any further stores. The Vodafone Retail truck is going to remain at Homebase, Marshlands Rd in Shirley for the next month. Check the store finder online to see operating hours.

Financial assistance

Donations via Vodafone Red Alert for the Red Cross 2011 Earthquake Appeal, has now reached $1.25million. This comprises $595,370 from customers, $500,000 from Vodafone New Zealand (including £100,000 from the Vodafone Group Foundation), AUD$100,000 from Vodafone Hutchison Australia and FJ$59,000 from Vodafone Fiji.

You can help to support the people affected by the Christchurch earthquake by making a donation to the NZ Red Cross 2011 Earthquake Appeal. To donate to the Christchurch earthquake appeal:

TXT 'QUAKE' to 555 to donate $5
TXT 'QUAKE' to 333 to donate $3

You can donate as many times as you like.

100% of your donation goes to the NZ Red Cross 2011 Earthquake Appeal.

Next media update is due Tuesday 8 March.

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