Wellington to host New Zealand Voice Leadership Forum

Wellington to host New Zealand Voice Leadership Forum

New Zealand leaders in voice communications and contact centre executives will come together at New Zealand’s 2011 Voice Leadership Forum (VLF) next month to share and discuss strategies that will enhance the customer experience, improve security and drive contact centre innovation.

The 2011 event, the largest congress of its kind to be held in this country, will showcase cutting-edge technologies such as speech recognition and voice biometrics and will provide a forum for public and private sector organisations from New Zealand, Australia and other countries in the Asia Pacific region to share their insights and experiences implementing voice technology projects.

The Forum will be held in Wellington on Thursday 10 November 2011 with keynote presentations from senior executives from Westpac (Australia), Bank of New Zealand, and New Zealand government agencies including the Ministry of Social Development and Inland Revenue.

Salmat, an Australian based company and regional leader in the provision of customer communication solutions, provides material and financial support for the VLF as part of its endeavour to improve contact centre capability and performance.

“We are thrilled to be hosting an event of this scale in New Zealand,” said Alan Alcock, Forum Chairman. “The organisations presenting are at the forefront of innovation in speech deployments and will bring a wealth of knowledge and expertise to the discussions.”

“For many years, the Voice Leadership Forum has brought together the industry’s most successful innovators and leaders to share business transformation strategies and contact centre success stories. The New Zealand event will stimulate an exchange of information and ideas from the region’s top business intelligence analysis and inspired new thinking” said Mike Banbrook, Salmat’s General Manager Sales, New Zealand.

Speakers at the 2011 NZ VFL event, include:

• Elizabeth Waldron, Senior Manager, CSC Channel, Retail and Business Banking, Westpac (Australia)
• Amanda Tooker, Head of Collections, Retail Banking, Bank of New Zealand
• Heather Daly, Group Manager, Customer Service, New Zealand Inland Revenue
• John Connolly, Member Support Manager, Newcastle Permanent Building Society

The Voice Leadership Forum is being held Thursday, 10 November 2011 at the Intercontinental Hotel, 2 Grey Street Wellington.

For more information and registration, go to: http://www.voiceleadershipforum.org/events/VLF-Wellington.

About The Voice Leadership Forum

Launched in 2005, the Voice Leadership Forum was formed as an association of members consisting of top industry professionals examining the use of speech recognition and voice biometric solutions within their organisations to address business challenges, drive thought leadership, create industry best practice standards and optimise engagement with their customers.

Over the past six years the forum has opened its membership to industry experiences for other solutions driving customer engagement and delivering customer excellence.

About Salmat

For more than 30 years, Salmat has been at the cutting edge of technology innovations, constantly evolving and innovating to help businesses find, acquire, grow and retain customers in an ever-increasing competitive environment.

Salmat is Australia’s leading marketing services provider specialising in targeted customer communication solutions. Salmat facilitates their clients’ contact with their customers via an unmatched range of communication channel options – including voice, online, print, electronic and mobile – with comprehensive reporting on measurable results.

For more information about the Salmat Group, please visit www.salmat.com.

ENDS

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