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Voluntary Recall of Two Shark Vacuum Models
Voluntary Recall of Two Shark Vacuum Models
Two models
of Shark vacuum are being voluntarily recalled after
identification of a potential manufacturing issue that may
affect the cord.
The models being recalled are:
• The Shark Navigator Lift-Away (model number NV350NZ) units manufactured prior to 18 October 2014 (which bear a production code 4811A to 4114A inclusive)
• All Shark Navigator Lift-Away Professional (model number NV356NZ) units
Brand Developers, the exclusive New Zealand distributor of Shark products is implementing this voluntary recall in conjunction with Euro-Pro, owner of the popular floorcare brand Shark, and in consultation with the Ministry of Consumer Affairs.
In rare instances, this issue with the cord may cause a burn and electric shock to consumers if they are holding the cord whilst vacuuming.
Consumers are advised to unplug their vacuum cleaner at the wall and not to use it again until it has been repaired.
All products subject to the voluntary recall will require cord replacement that will be installed free of charge through an authorised Shark Service Centre.
The affected Shark products were sold through the TV Shop and electrical retailers including Harvey Norman, Noel Leeming, Mitre 10 and Farmers. Over 50,000 of the affected models of Shark vacuum cleaners have been sold in New Zealand since 2011.
Only the two models listed above are subject to this voluntary recall. All other Shark vacuums, steam mops, and floor cleaning products are unaffected. Shark Navigator Lift-Away (model number NV350NZ) units manufactured on or after 18 October 2014 are also unaffected by this recall and do not require cord replacement.
Consumers are advised to visit www.sharkclean.co.nz for guidance on identifying the affected models and for instructions on how to return for repair. A dedicated Shark customer service team is available for any consumer queries on 0800 109 009.
Brand Developers CEO Andrew Stevens says, “Along with Euro-Pro, we take the safety and satisfaction of our customers very seriously, which is why we have initiated this voluntary recall.”
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