ITC Gets Global

ITC Gets Global

Students at the International Travel College of New Zealand (ITC) celebrated their annual Global Wednesday festival with a huge variety of food, costumes and entertainment.

ITC, which has campuses in Botany and central Auckland, has been a premium supplier of full-time and part-time training programmes for the airline, travel and tourism industries since 1996.

“Student events like Global Wednesday play an important part in the ITC experience,” says Marketing Director Claire Huxley. “Obviously, they’re a huge amount of fun, but they also get our students working together, thinking about other countries and cultures, and give them a taste of what it takes to put together an event like this.”

Each ITC class was assigned a country and had to organise costumes, food and entertainment for the big day. Countries for the 2011 Global Wednesday were India, South Africa, Japan, Jamaica, Spain, Brazil, Germany, Pacific Islands, USA, Mexico and Ireland.

Prizes were given on the day, and Campus Manager Michelle Chatfield and Academic Support Coordinator Caroline Phillips were this year’s judges. They had a hard time choosing the Best Food and Presentation award. A wide range of homemade food was presented and the Jamaican team went with a cocktail theme – presenting the students and judges with delicious non-alcoholic cocktails. South Africa was the winner on the day; not only did they have tasty food, but they had decorated the entire room with African items including a jungle safari area with huge stuffed tigers and lions. Dressed in African costumes, they played African-inspired music and danced as the judges walked through.

The Supreme Costume Award was another tough choice for the judges with Indian saris, Mexican Day of the Dead costumes and the German team decked out in red and yellow. But the Irish team, dressed in green, painted with shamrocks and accompanied by leprechauns won the prize.

The students had put a great deal of effort into the entertainment section of the day. “The teams really gave it all they had this year,” says ITC’s Recruitment Advisor Lesley Brough. “Group dances from Spain, Ireland, Mexico, South Africa and Brazil let the students show their moves, and the Jamaica class challenged the audience with a quiz, which they won an extra prize for.”

In the end, the judges couldn’t decide on a single winner and the Japan and India classes tied for the prize.

A number of spot prizes were given out with Best Costume winner Gordan Newman and Best Entertainer Ali Kutty winning Sky Tower Skywalk passes. The Best Dancer award was tied between Moli Tuigamala and Neelam Prasad, who was so outstanding she even had a costume change during the dance!

“It was a fantastic day,” says Lesley, “and what made it so special was all the hard work that the students put in to it. They had such a great day and are still talking about how much fun they had.”

CH4/2011
“A Supportive Extended Family” – ITC’s online study makes it easy

The International Travel College of New Zealand (ITC) has been a premium supplier of full-time and part-time training programmes for the airline, travel and tourism industries since 1996, and has campuses in Botany and central Auckland.

Since 2006, ITC has offered several of its courses via online and distance learning.

For mums like Kim Hooper, Susannah Eaton, Ann-Maree Nimalota and Lyn Redstall, and those with full-time jobs like Harpreet Kaur, ITC’s online study offers opportunities that would otherwise be closed to them.

Ann-Maree, who recently completed the National Certificate in Tourism (core skills) while working part time, says “I had always wanted to get into the travel and tourism industry, but found it hard as I needed to work. With a young one there was no way I could go back to classes. Then I heard about ITC’s online distance learning course and I knew it was perfect for me. I was able to be at home with my baby and still work part time.”

Lyn says that the hardest part was actually signing the enrolment form and “committing to the unknown”. She had not studied for many years and was uncertain how she would fit it in around work and family commitments. “I did have a few concerns; however, most of these quickly disappeared after I’d completed my first assignment and passed – that was a big confidence boost.”

She says that the course structure means the work “isn’t hard to pick up where you left off if you do get interrupted, and, actually, at times it’s quite beneficial to have a break.” She was surprised by how much time she had available.

Susannah agrees: “I sure did have some hectic moments juggling motherhood with student life, but once I started a routine and stuck to it I had loads more time than I thought.”

Ann-Maree found that the course structure allowed her to plan ahead to ensure her success: “I found there were times when I struggled, for example, when I got sick or my baby got sick, and over the busy Christmas and New year. Being a little ahead of the course schedule meant that if I was caught in a situation where I struggled to find the time to study I was never behind, and for me being up to date helped me to keep on going and really take the time to learn.”

Kim is a single mother with two children, and it is keeping her eye on the end goal that keeps her motivated. “My future goal to be a customs officer or a check in agent is my motivation to keep me going and not to give up. I get a lot of support and encouragement from my tutor Carla as well as my classmates.”

The others all agree that the support they have received from ITC’s staff and fellow students have been critical to their enjoyment and success.

“Over the past 40 weeks I have had close contact with fellow distance learning classmates and tutors through online forums and workshops,” says Ann-Maree. “This has been very fun and helpful, asking and answering questions that we were unsure about, also sharing our thoughts and experiences with each other.”

“I cannot forget the fantastic staff at ITC,” says Susannah. “They are such an organised and friendly bunch of people. I felt so comfortable asking them questions whether it was via email or telephone.”

Harpreet goes so far as to say that ITC’s tutors “are the best tutors in the world”! “They will never put you down, even if you make a mistake,” says Harpreet. “They keep you motivated. The online system, study resources, and help from tutors are just brilliant.”

Like Susannah, Lyn has found that organising her family life and routine are crucial to success: “I now look forward to logging on to ITC Online as part of my daily routine to see if there are messages to be read and answered – it’s like I have a supportive extended family!”

All five students are looking forward to achieving their goals and working in their chosen travel and tourism fields.

“Starting here is the beginning of my future career in travel and I'm so excited,” says Kim..

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CH3/2011
Kia Ora from ITC students @ International Student Welcome!

ITC students played a key role in giving a real Kiwi welcome to over 1600 international students at the Auckland International Student Welcome. The annual event hosted by Study Auckland attracted students of all ages from across the Auckland region.

Working at events such as this allows students to gain valuable industry experience while they study, says ITC City Campus Manager, Michelle Chatfield: “It’s a win/win situation!”

This year, nine ITC students worked behind the scenes at the Auckland Town Hall looking after the performing groups; VIPs including The Mayor - Len Brown, student speakers; industry sponsors and the MC. “They also helped the international students feel welcome, handed out goodie bags and did whatever they could to make the day the huge success that it was,” says Michelle Chatfield.

Mayor, Len Brown welcomed students and applauded them for choosing Auckland as their study destination. “I’m proud of what our region has to offer – both excellent quality of education and the superior lifestyle. I encourage you to embrace life in Auckland, explore the region and make the most of your time here,” he said.

The ITC students loved the experience: “The day was awesome; I had so much fun and it was great to be involved in such a huge event. Speaking to the students and helping them on the day, welcoming the industry VIP’s and working behind the scenes was so much fun– this is why I want to work in tourism!’ said

Manager of Study Auckland, Debbie Chambers, was grateful for the students’ work: “Your students did an amazing job! We were very impressed by your student’s enthusiasm and professionalism towards this event. They coped well with the pressure of the busiest times of the day and distributed information and handled all tasks with confidence. We look forward to working with you and the ITC students at next year’s Auckland International Student welcome!”

Another great work experience for ITC students – we look forward to doing it again next year!

CH2/2011
ITC in Top Ten

The International Travel College of New Zealand (ITC) has been named a 2011 Asia Pacific Top 10 Authorized Training Center by the International Air Transport Association (IATA).

IATA is an international trade body that represents some 230 airlines comprising 93% of scheduled international air traffic.

ITC is an IATA Authorized Training Centers (ATCs), which allows it to teach the IATA Travel and Tourism and Aviation training programmes

“We’ve always been proud to be associated with IATA,” says ITC’s Director Kerry Priestley. “This award makes us especially proud because it is for an ‘outstanding contribution’ in ‘developing the human capital for tomorrow’s air transport industry’. And that’s what we strive for in everything we do. ”

ITC has been a premium supplier of full-time and part-time training programmes for the airline, travel and tourism industries since 1996, and has campuses in Botany and central Auckland.

“Our strength has always been our people,” says Kerry. “Our graduates constantly make us proud and we get fantastic feedback from their employers. Our staff works hard to provide our students with real-world training, so that they can get straight into their careers and become immediate assets to the industry.”

And special mention must be made of Steve Burke , says Kerry, who for the past five years has been ITC’s Senior Travel tutor. “Much of the success of this programme is down to his commitment to the college and our students.”

This award adds to ITC’s growing list of achievements. Last year alone the college opened its second Airport Training Centre, won the ATTO Tourism Education and Training category in the 2010 Tourism Industry Awards, and also won the Excellence in Service Delivery and Excellence in Tourism and Hospitality categories at the prestigious Westpac Manukau Business Excellence Awards in 2010.

“2010 was a big year for us,” says Kerry. “This award from the IATA reaffirms what we’re here for, and we have plenty of exciting plans for 2011!”

CH1/2011
Getting off to a great start!

JUCY Rentals is one of Australasia's fastest growing independent car rental companies. The International Travel College of New Zealand (ITC) has been working with JUCY to place students in part-time work while they study.

Established in 2001 by brothers Tim and Dan Alpe, JUCY Rentals operates over 2000 late-model vehicles throughout New Zealand and Australia and has just opened its first JUCY Hotel in Auckland.

As market leaders in the New Zealand car rental industry, JUCY’s vehicles range from cheap and cheerful runabouts suitable for backpackers and budget customers, to luxury full-size sedans, with a few soccer-team-movers thrown in for good measure.

Working with ITC, a premium supplier of full-time and part-time training programmes for the airline, travel and tourism industries for over 14 years, to give student’s real-world experience has made things much easier as an employer, says JUCY’s Maree Street. “We know that the quality of their candidates is always of a high standard, so half our interview work is done for us.”

Two recent student placements, Daniel and Zoey, have proven the value of the connection for both JUCY and ITC’s students.

“Dan was a perfect fit for JUCY,” says Maree. “As soon as I met him, he came across with a very genuine, bubbly, laid back personality: I knew he would slot right in at JUCY! We attribute our success to the calibre of the people we employ, and we’re always on the lookout for young, enthusiastic people like Dan to ensure that all our customers get that JUCY experience!”

“Zoey came across as very confident in her interview: she was bubbly, friendly and approachable, and this is what JUCY is looking for in a great customer service rep who will be dealing with a range of customers from all over the world. For JUCY, having Zoey on board means our customers are going to be starting their journey on the right note!”

“We are really proud of both these students,” says ITC’s Sales Executive Ceri Jenkins. “They’ve worked hard to incorporate everything they are learning at ITC about being successful in their chosen field. We value our industry connections, and it is initiatives like this that prove that we are getting it right for the college, its students, and New Zealand’s travel and tourism businesses.”

CH12/2010
Innovation Key to ITC’s Success

Attendees from International Travel College were thrilled to hear ITC’s name announced as the winner in the ATTO Tourism Education and Training category in the 2010 Tourism Industry Awards.

The theme for this year’s awards was Innovating for Success.

“That certainly describes us!” says ITC’s Director Karen Houston. “In the past two years we’ve launched our Certificate in Aviation, introduced the CODECO online check-in system as part of our training, and opened our amazing new Airport Training Centre.”

ITC’s Airport Training Centre is one of the many contributing factors to ITC’s success. A simulation of a real-world airport, it contains check-in desks, a customs and gate lounge, and a plane to assist with training students in in-flight service. The centre, which is situated at ITC’s Botany campus has been so successful, the college is opening another one in November at its city campus.

“From day one we want our students to be prepared for the exciting careers they have ahead of them,” says Karen. “In addition to their training at the college, we have built great connections with industry that allow us to provide our students with on-site work experience at businesses and events around the country.”

ITC has also recently launched its Study Awards, offering a scholarship fund of over $22,000 for more than 30 students. Applicants are asked to create a promotional brochure for an Auckland-based activity and innovation plays a big part in who will be successful.

“Our success is about all of us,” says Karen. “It’s about the staff and the students all working together to keep improving this industry we are all so passionate about. We’d like to say a huge thank you to the Tourism Industry Association for giving us this chance to showcase what we are all about.”

ITC has been a premium supplier of full-time and part-time training programmes for the airline, travel and tourism industries for over 14 years. ITC Botany has been based in the Botany shopping mall since 2005, and is now training over 300 students from Manukau and the surrounding area.

CH11/2010
ITC Wins Again!

The International Travel College of New Zealand (ITC) has won two categories awards at the prestigious Westpac Manukau Business Excellence Awards. ITC won in the Excellence in Service Delivery and Excellence in Tourism and Hospitality categories.

The awards ceremony was held at the TelstraClear Pacific Event Centre on Friday 17 September. Director Karen Houston was at the awards with a number of ITC’s staff.

“What a fantastic night,” says Karen. “We are just so thrilled to win at these awards again. They are a very meaningful reflection of our success in the city of Manukau. And to win the two awards is such an honour for the college.”

ITC has been a premium supplier of full-time and part-time training programmes for the airline, travel and tourism industries since 1997. The ITC Botany campus opened in 2005 and is now training over 300 students from Manukau and the surrounding area.

“We have always believed in what our college, our staff and our students can achieve together,” says Karen, “but to have this recognised from outside the college tells us we are getting it right.”

ITC has excellent placement rates for its graduates, which Karen says is a direct reflection of the college’s constant striving to better the facilities, training and outcomes for their students.

“We’re incredibly proud of our facilities; they are pretty special, and our staff is so involved and committed to helping our students realise their dreams. We have such a great community at the college.”

ITC’s strong links with industry also contribute to the college’s success. “Our industry contacts consistently comment on how well our graduates are prepared for work in their businesses. And our industry contacts regularly provide our students with valuable opportunities for onsite training, so it’s a win/win situation.”

It was certainly a win/win situation for ITC on Friday night.

“We’re just so grateful to everyone who works together to make ITC the place to be for training in the travel and tourism industries. And a very big thank you to the Westpac Manukau Business Awards for recognising our success in this way.”

CH10/2010
ITC Showcases Career Potential

On 31 August the International Travel College of New Zealand (ITC) invited teachers from 25 Auckland schools to show them what it offers students whose dream is to work in the travel and tourism industries.

Teachers were in for an exciting day with ITC staff determined to show them first hand what a great industry it is. The teachers had a tour of the college, then travelled on a Stray Backpacker Bus to Auckland’s Langham Hotel and the Auckland Bridge Climb and Bungy.

They also heard stories and experiences from a range of people involved in the industry including Andy Hoey and ITC graduate Mark Aso from Nomad, Katie Hamill and Kathryn Murnane from Avis and Budget Rentals, and Robyn Deuchar from Menzies Aviation. The speakers shared information about their sector and their own businesses.

“This was a really valuable part of the day,” says ITC Sales Executive Ceri Jenkins. “Many of the teachers commented on the value they gained from hearing what businesses in the industry look for in new recruits and when making internal promotions.”

Maree Galvin, business relationship manager at the North Shore Secondary Schools Gateway Consortium says the day was particularly valuable for “refreshing my knowledge of the variety of jobs available and learning about new ones.” She is also impressed with “the strong links with industry that ITC has and the work that goes into maintaining them.”

“That’s a huge part of what makes ITC successful,” says Ceri. “It directly benefits our students through our excellent job placement rates and also the hands-on experience they gain at numerous industry events.”

The teachers were grateful for the effort that went into planning the day: “A huge thanks and thumbs up for a very interesting, stimulating, enjoyable day,” says Lorraine Jackson from Onehunga High School, “It was a wonderful day that went so smoothly it totally belied the hours that went into running this event.”

“The teachers were fantastic,” says Ceri. “They were really open to the experiences we had planned for them –one teacher even completed the bridge climb despite being afraid of heights! We’d like to thank all of them for joining us and also say a big thank you to the speakers and businesses who made the day such a success.”

The End

CH9/2010

ITC lauches 2011 ITC Study Awards

International Travel College of New Zealand is about to launch its 2011 ITC Study Awards. This year’s scholarship fund offers a total of over $22,000 to individuals and schools.

ITC will offer two individual awards of $2500 off course fees, and pupils from 34 local schools will also be offered the chance to apply for an ITC School Study Award of $500.

ITC’s Sales Executive Ceri Jenkins liaises with schools and industry contacts and is thrilled that this year’s awards will give so many people a chance to fulfil their dream.

“The airline, travel and tourism industry offers a lot of very popular career choices. We want to attract the very best people to the industry and these scholarships are a way of doing that. It’s a chance to reward those who have the passion and the potential to really make a go of it in an exciting career,” says Ceri.

Applicants will be asked to create a promotional brochure about an Auckland-based activity or attraction that appeals to a young traveller or backpacker. The pick of the entries will then be invited to meet with ITC to discuss their promotion and why they want to pursue a career in the airline, travel and tourism industry.

“This worked really well last year as a way of identifying those with real dedication and motivation to get into the industry,” says Ceri.

“They’ve been really successful. Being awarded the scholarship was about more than just the money. It gave them a sense of confidence that they could achieve their goals,” said Ceri.

"The enterer process was fun and I really enjoyed it" said Daniel Wright a scholarship student from 2010. "I was so thrilled to receive the scholarship, studying at ITC has opened so many opportunties for me" he said.

“The Rugby World Cup next year is a chance to really show off the fantastic people we have in this industry in New Zealand,” says Ceri. “It will provide all of our students, including those who receive this year’s ITC Study Awards, with a huge range of opportunities to learn and gain experience on the job. We’re proud of what we know our students can contribute to this important national event and to the industry overall.”

Click here in the right handside to check out the youtube interviews with Daniel and Alex.

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CH8/2010
ITC Nominated in 2010 Business Excellence Awards

International Travel College (ITC) has once again been chosen as a finalist at the Westpac Manukau Business Excellence Awards.

The finalists were announced last night (28 July), and ITC is a finalist in 3 categories: Excellence in Service Delivery, Excellence in Innovation and Strategy and Excellence in Tourism and Hospitality .

“It’s such an honour,” says Director Karen Houston. “We are training our students to be able to work all over the world, but we are also very committed to our local community. These awards are such an amazing way of recognising local companies and the people who put their time and energy into them.”

ITC has been a premium supplier of full-time and part-time training programmes for the airline, travel and tourism industries for over 14 years. ITC Botany has been based in the Botany shopping mall since 2005, and is now training over 300 students from Manukau and the surrounding area.

“We have such a lot of dedicated people that go into making our college the successful and well-respected place that it is. It’s so wonderful for their contribution to be acknowledged in this important way,” says Karen.

Entries to the awards are judged on the Baldridge Quality Model, developed by a US organisation dedicated to performance excellence. The core values and concepts are: visionary leadership, customer driven, organisational and personal learning, valuing employers and partners, agility, focus on the future, managing for innovation, management by fact, public responsibility and citizenship, focus on results and creating value, and systems perspective.

The award winners will be announced at a gala dinner to be held on 17 September. Wish us luck!

CH7/2010
ITC Students Gain Onsite Experience

International Travel College (ITC) students contributed to the success of this year’s TRENZ tradeshow from 24 – 27 May at Auckland’s ASB Showgrounds.

TRENZ, which is run by the Tourism Industry Association of NZ (TIANZ), brought together around 270 New Zealand tourism operators and another 270 international travel and tourism buyers for four days of focused business-to-business activity.

This is the second year ITC students have been invited to put their learning into practice at TRENZ, and the college jumped at the chance said Michelle Chatfield (Campus Manager-Recruitment). “This is what it’s all about – helping with the initial set up, and working throughout the event right through to the final packing out and cleaning up of the site.”

As well as being invited to assist with the trade show, TRENZ invited exhibitors to allow students to sit in on their appointments with buyers.

“What an amazing chance to gain inside knowledge of what happens at these meetings,” said Ms Chatfield. “We are extremely grateful to TRENZ for giving our students this opportunity. It provided a context for the whole experience – it’s so valuable to know what all the hard work behind the scenes is for.”

Student Daniel Wright agrees: “It was a great opportunity to network and meet people in the industry. I got to meet some suppliers that I wanted to work with, and it was a great experience to see people ‘selling’ New Zealand and their own product. ITC’s involvement with this event has opened lots of doors for me!”

TIANZ CEO Tim Cossar was impressed with the students’ attitude, telling ITC, “Your team did a great job and the reviews post the event have been superb.”

TIANZ’s Caroline Beech added: “I got nothing but very favorable comments from the rest of the staff on how wonderful, helpful and polite the students were. And it is truly commendable the students that went above and beyond their rostered requirements and reported for duty a good hour before required or stayed late to help finish things off.”

ITC provides students with the technical skills they will need to work in the travel and tourism industries, and it is events like TRENZ that allow them apply that knowledge. “So much goes into these kinds of events,” said Ms Chatfield, “and until they actually work at one, it’s impossible for students to know exactly what a huge range of tasks they are being trained for. The students were amazed by just how much they had learnt and were able to apply on site at the event.”

CH6/2010
Are you ready to fly high?

The International Travel College of New Zealand is fast gaining recognition from the industry and its students for its new Certificate in Aviation.

Director Karen Houston says that the support from the aviation industry for the NZQA-approved course has been enthusiastic: “The practical nature of the course, which focuses on careers with an airline, airport or ground-handling agent, means that employers know our graduates are job-ready. And our amazing facilities provide students with real-life experience in a way that we believe is unique to our college.”

The facilities are certainly something special – ITC’s huge airport training centre simulates a real-world airport including check in, customs, gate lounge, and even a plane where students are trained in all aspects of in-flight service.

The course also incorporates the CODECO online check in system, currently used by 52 airlines worldwide. Students are trained to handle the stages before and during check in, check in variations and irregularities, and gate handling. Other specialist units include dealing with dangerous goods, aviation security and baggage processing.

“I am learning so much about the travel industry,” student Alison Harris says. “This course is grooming me for a job at the airport.”

There is a real confidence when you speak to the Certificate of Aviation students – they know this is the right place for them to be. Student Helen says that after a visit to the airport “and having the staff members of Menzies Aviation comment on how everything we are learning here is relevant to a future job at the airport, it made me feel proud to have chosen to do this course and know that we are learning the right things to gain our future dream jobs.”

The next course starts on 21 June. If your dream is to work for an airline at the airport, find out how by coming to the International Travel College Open Day on 10 June, 10am – 6pm, Level 1, Fountain Lane North, Botany Town Centre, Auckland. You can also call Botany Campus on (09) 279 3525 for more information.

CH5/2010
ITC Students Get Into the Spirit of Campus Life

International Travel College students are kept busy by their studies in travel and tourism, but that doesn’t mean there isn’t time for plenty of fun!

Already this year three events have been held that have seen students dressing up in a variety of costumes, racing around Auckland City and honouring our Anzac heroes.

Close to 120 students participated in the ITC Amazing Race. Wearing team costumes ranging from smurfs to bounty hunters, the students had to follow clues from the ITC City Campus to tourist destinations around Auckland City, picking up further clues from ITC staff along the way. Industry partners Intercity, Rainbows End, AJ Hackett, Sky Walk, Thrifty, Avis, Budget, and Air New Zealand Grab a Seat donated prizes, and there was some fierce competition amongst the students!

“It was a really successful event,” says Director Karen Houston, “ and it gave the students a chance to learn to work together and to learn more about the city they live in from the point of view of visitors trying to find their way around.”

Easter saw the students competing in a fashion parade with their own take on the Easter Bunny. The models paraded up and down a silver catwalk, showing off their costumes while their classmates explained their creations. While there were many fabulous costumes, the winner on the day was the team whose bunny jumped out of a box. Tutor John Armstrong was MC for the occasion and managed to keep things under control!

Super Hero Day was ITC’s tribute to New Zealand’s Anzac heroes. Costumes spanned the Libra Wonder Boy, Clark Kent, Batman, Cat Woman’s Cousin, Zoro, Super Girl and the 20th Century Power Rangers. Staff also showed their willingness to throw caution to the winds and dress up at this event!

While it is all fun and games, Karen Houston says there are positive work-related attributes to the events, particularly for some of the younger students. “It gives them great experience interacting with, coordinating and working alongside other team members. The travel and tourism industry is filled with fun, themed events and employees in the industry are expected to be a big part of that. These events are an opportunity for the students to experience these exciting aspects of the roles they are working towards.”

MC3/2010
Kia Ora from ITC students at International Student Welcome!

ITC students played a key role in giving a real Kiwi welcome to over 1600 international students at the Auckland International Student Welcome. The annual event hosted by Study Auckland attracted students of all ages from across the Auckland region.

Working at events such as this allows students to gain valuable industry experience while they study, says ITC City Campus Manager, Michelle Chatfield: “It’s a win/win situation!”

This year, nine ITC students worked behind the scenes at the Auckland Town Hall looking after the performing groups; VIPs including CEO of Tourism Auckland, Graeme Osborne; student speakers; industry sponsors and MC Kasina Campbell. “They also helped the international students feel welcome, handed out goodie bags and did whatever they could to make the day the huge success that it was,” says Michelle Chatfield.

Tourism Auckland chief executive, Graeme Osborne, welcomed students and applauded them for choosing Auckland as their study destination. “I’m proud of what our region has to offer – both excellent quality of education and the superior lifestyle. I encourage you to embrace life in Auckland, explore the region and make the most of your time here,” he said.

Several international students currently studying in Auckland spoke passionately about their experiences, and there were performances from the Mt Albert Grammar School kapa haka group, The Corelli School of Performing Arts and stand out crowd pleasers New Native dance group.

The ITC students loved the experience: “The day was awesome; I had so much fun and it was great to be involved in such a huge event. Speaking to the students and helping them on the day, welcoming the industry VIP’s and working behind the scenes was so much fun– this is why I want to work in tourism!’ said Cayla MacDonald.

Manager of Study Auckland, Debbie Chambers, was grateful for the students’ work: “Your students did an amazing job! We were very impressed by your student’s enthusiasm and professionalism towards this event. They coped well with the pressure of the busiest times of the day and distributed information and handled all tasks with confidence. We look forward to working with you and the ITC students at next year’s Auckland International Student welcome!”

Another great work experience for ITC students – we look forward to doing it again next year!

MC2/2010
ITC Scholarships Awarded!!

Five students have been successful in gaining an ITC Scholarship for study in 2010. Two students received $5000 scholarships Daniel Wright from Glenfield College and Alexander Steele from Macleans College. Three students received $2000 scholarships Danette van Aswegen from Westlake Girls, Michelle Moir from St Dominics College & Renee Heremaia from James Cook High.

Applicants were asked to create a brochure promoting an Auckland-based activity or attraction to a young traveler or backpacker. Successful applicants were then invited to meet with ITC to discuss their brochure and explain why they want to pursue a career in the airline, travel and tourism industry.

“We love what we do, and we want to help others who have a passion for travel and tourism fulfil their potential. This is a fantastic way of identifying those students who are inspired by and committed to training in this industry,” says ITC Director Karen Houston. ”Travel and tourism continues to be a growth area in New Zealand, and with the Rugby World Cup in 2011 there couldn’t be a better time for those who see their future in this area.”

“It’s always a tough decision,” says Michelle Chatfield ITC City Campus Manager “but that in itself is so encouraging; there is a real need for well-trained, entry level staff in airline, travel and tourism , so when you are starting off with students who are already so motivated and have a flair for their work, you know they have a wonderful future ahead of them and will add real value to the industry.”

“The high level of the applicants never ceases to amaze me!’ says Michelle. ‘Each year the Scholarship students continue to be role models for others in the College’. Our industry needs young trained people with a passion for customer service and a can do attitude. Our 2010 recipients definitely have these qualities! We are confident that we have chosen well and that these students will make themselves, their schools and ITC proud!”

CH1/2010
New Aviation Opportunity at ITC

The International Travel College of New Zealand (ITC) is proud to announce its brand new NZQA-approved Certificate in Aviation.

This 24-week course will provide students with a fantastic introduction to a career with an airline, airport or ground handling agent.

The new course will open on 22 March at ITC’s Botany campus and will take advantage of many of the college’s amazing facilities – not least of which is the airport training centre. This facility, which opened mid-2009, convincingly simulates a real-world airport including check in, customs, gate lounge, and a plane where students are trained in all aspects of in-flight service.

The check-in section of training is made even more realistic by ITC’s inclusion of the CODECO online check in system, currently used by 52 airlines worldwide. The CODECO part of the programme covers the stages before and during check in, check in variations and irregularities, and gate handling.

Other specialist units on the new course will include dangerous goods, aviation security and baggage processing.

As well as the technical aspects of the job, students will be given training in broader areas such as New Zealand airlines’ destination geography, and essential communication and passenger handling skills tailored especially to the aviation industry.

Botany Campus Manager, Kirsten Leith, is delighted to be able to offer this new course: “This is going to be a great experience for our students – and we know that many potential employers are excited about the hands-on experience the students will be graduating with. It’s one of the key strengths of ITC’s training – by keeping the focus of our courses on the practical aspects of airline operations in the real world, it gives the college, the students and employers a real sense of confidence.”

For more information about the new Certificate in Aviation contact college@itc.co.nz.

The End

CH12/2009
ITC Beach Day Out !!

The International Travel College of New Zealand (ITC) recently held a Beach Day Out for its students.

“The day was a huge success,” says ITC Campus Manager, (Academic) Kerry Priestly, “A real chance for our students to celebrate getting together and enjoy the sunshine and each other’s company.”

Students from ITC’s Botany and City campuses were invited to join the fun at Okahu Bay in Orakei, and a huge number of the college’s 300+ students took them up on the offer.

The sun came out on cue (not always to be counted on in Auckland so far this summer!) and the students got stuck into the day’s activities – three-legged races, volley ball, rugby, and sandcastle competitions.

“We were definitely ready for our barbecue lunch,” laughs Kerry. “And the staff would like to thank the students from the Botany campus who were kind enough to share their ice creams with us!”

ITC has been a premium supplier of full-time and part-time training programmes for the airline, travel and tourism industries for over 10 years. With its recent addition in 2009 of teaching the CODECO check-in system that is used in airports throughout the world, ITC continues with its mission of providing high-quality training that gives students the hands-on experience and industry knowledge and connections that are so valuable.

“We’re really proud of all our students and what they achieve at the college and in their chosen field,” says Kerry. “The Beach Day Out was a fantastic way to celebrate another year with a great group of students, all of whom have very bright futures ahead of them.”

CH11/2009
New qualification offered by ITC!

Lesley Brough, International Travel College’s recruitment advisor, is the first to complete the new CODECO programme in New Zealand!! ITC are thrilled to be the only College in Australasia offering this qualification.

The course has been developed by major airline KLM (Royal Dutch Airlines) to teach the CODECO check-in system that is used in airports throughout the world. Students learn the CODECO systems and develop the skills needed to operate as a check-in agent with airlines or ground handling organisations.

The four-section programme covers the stages before and during check-in, check-in variations and irregularities, and gate handling.

Lesley says the course is “informative, easy to follow and very realistic”. She confirms the relevance of the course, saying that the CODECO system is almost identical to the one she used when working at Auckland airport.

The programme is undertaken online and includes regular lessons, knowledge tests and practice cases. Students are awarded a certificate endorsed by KLM on successful completion of their final exam.

Lesley says she found the training “very thorough, providing lots of opportunity to actually practice what you have learnt and giving a realistic view of a check-in system.” After completing the online training and practice cases she felt comfortable sitting the exam, which she says “was full of questions that you would get in a real life situation.”

The average completion time for the course is 60 hours but students can take up to 70 hours if required. Lesley says that being able to do the practice cases as many times as you like is one of the benefits of the system, allowing students to ensure they are ready to move on to the final exam.

The CODECO programme can be taken as a stand-alone course at ITC, but for the first time next year it will also be included as part of other relevant training courses, something Lesley sees as vital for study in this area: “Any person who completes the CODECO programme will have a strong understanding of the check-in procedures required at an airport, along with the practical skills to do it anywhere in the world.”

CH10/2009
ITC Wins at Business Awards

The International Travel College of New Zealand has won the TelstraClear Pacific Events Centre Excellence in Tourism & Hospitality Award at the Westpac Manukau Business Excellence Awards.

ITC has been a premium supplier of full-time and part-time training programmes for the airline, travel and tourism industries for over 10 years. ITC Botany has been based in the Botany shopping mall since 2005, and is now training over 300 students from Manukau and the surrounding area.

The award applications were judged based on seven key criteria of leadership, strategy and planning, customer and market, information and analysis, workforce, processes, results. Applicants supplied facts and data to substantiate their application and to illustrate that they had an excellent management system in place and were continually looking for ways to improve.

The ITC team’s commitment to quality and excellence in training ensured it met the judging criteria. Training is focused on providing students with hands-on experience and valuable industry knowledge and connections. The college’s strong industry relationships contribute to the excellent placement rates of the 2000+ students it has trained in its 13 years of operation. Despite the recession there continues to be ongoing growth in the tourism industry, and a national skill shortage means there is still a big demand for ITC’s travel and tourism graduates.

ITC’s modern classrooms and computer labs provide high quality facilities for its students and its new real-world simulated airport has added to the unique opportunities it offers its students. Specialist training, such as cabin crew direct training and cruise ship training, also provide students with opportunities that are not available elsewhere in New Zealand.

The full Botany team and some head office staff attended the glamorous awards gala dinner that was held at the TelstraClear Pacific Events Centre. “It was a great night,” said ITC Director Karen Houston. “And it was wonderful to be acknowledged for our contribution to an industry we are all so passionate about.”

CH9/2009

ITC Gets Students Off to a Flying Start

The International Travel College of New Zealand (ITC) is offering two $5000 scholarships and eight runner-up scholarships of $2000 to students who show exceptional potential.

Applicants are asked to create a brochure promoting an Auckland-based activity or attraction to a young traveller or backpacker. Successful applicants will then be invited to meet with ITC to discuss their brochure and explain why they want to pursue a career in the airline, travel and tourism industry.

“We love what we do, and we want to help others who have a passion for travel and tourism fulfil their potential. This is a fantastic way of identifying those students who are inspired by and committed to training in this industry,” says ITC Director Karen Houston.”Travel and tourism continues to be a growth area in New Zealand, and with the Rugby World Cup in 2011 there couldn’t be a better time for those who see their future in this area.”

The scholarships are aimed at secondary students, but are open to all. “We didn’t want to limit the scholarship pool,” says Karen. “With so many talented people out of work and looking to learn new skills due to the recession, this is an opportunity that should be available to everybody who is passionate about what they can learn at ITC.”

ITC offers a number of scholarships to potential students. Over the past 13 years over 200 students have been supported in this way by the college and are now working in their chosen field. Applications for previous scholarships have been of very high quality and it is always difficult to decide who will receive them.

“It’s always a tough decision,” says Karen, “but that in itself is so encouraging; there is a real need for well-trained, entry level staff in airline, travel and tourism , so when you are starting off with students who are already so motivated and have a flair for their work, you know they have a wonderful future ahead of them and will add real value to the industry.”

For more information on the 2010 scholarships, email college@itc.co.nz

CH8/2009
ITC Three Time Finalist

International Travel College of New Zealand (ITC) is a finalist in three categories of the 2009 Westpac Manukau Business Excellence Awards.

Finalists were announced at a function at Villa Maria Estate on 29 July. ITC staff were thrilled to find out that ITC is a finalist in the Excellence in Innovation & Strategy Award (sponsored by Cogita), the Excellence in Service Delivery Award (sponsored by Prince & Partners), and the Excellence in Tourism Award (sponsored by Telstra Events Centre).

“This is a fantastic achievement,” said Marketing Manger Claire Huxley, “It acknowledges the hard work of our staff and students and the great relationships we have developed with industry employers and stakeholders who work with us and support us.”

ITC is a premium supplier of full-time and part-time training programmes for the airline, travel and tourism industries and has been focused on quality and excellence in training for over 13 years. ITC has been based in the Botany shopping mall since 2005, and is now training over 250 students from Manukau and the surrounding area.

Despite the recession there continues to be ongoing growth in the tourism industry. And a national skill shortage means there is big demand for travel and tourism graduates.

ITC works hard to ensure its students gain valuable industry experience while they study. Students often work at large events in the Auckland area, giving them vital opportunities to learn in a real-world environment. Earlier this year ITC took that one step further, opening the Airport Training Centre at the Botany Campus. The incredible new facility convincingly simulates an airport environment incorporating check in, customs, a gate lounge and an aircraft cabin for training in all aspects of in-flight service.

Manukau City Council and Westpac are the major sponsors of these awards, which are delivered on behalf of the council by Enterprising Manukau. The winners will be announced at a glamorous black-tie gala dinner on 18 September. Wish us luck!

CH7/2009
ITC students impress at TRENZ 2009

International Travel College (ITC) students made the most of an opportunity to showcase their skills and gain valuable industry knowledge at the recent TRENZ tradeshow.

Tourism Rendezvous New Zealand (TRENZ) is New Zealand’s largest annual international tourism tradeshow run by the Tourism Industry Association of New Zealand (TIANZ). The prestigious event is an invite-only exhibition for those in the travel and tourism industry. TRENZ provides an opportunity for New Zealand tourism operators to showcase our unique destination to overseas tour operators and drive future business.

ITC was approached to provide students to assist during the four-day show and work closely with TIA staff to ensure TRENZ was a success. Fifteen students were selected and given the chance to experience the full range of roles at the event including meeting and greeting delegates, answering general queries and giving directions, helping with the set up and pack-out of expo sites, assisting media, even ensuring the water stations around the site were well stocked.

“This is a fantastic opportunity for our students,” said ITC Campus Manager Michelle Chatfield. “Working alongside representatives from all sectors of the airline, travel and tourism industry, students get to see what they are trained for and meet potential employers.”

ITC’s students certainly made the most of this fantastic opportunity to liaise with both local and international tourism professionals; in return they received TRENZ goodies and a valuable reference for their CV.

The highlight for three of the students was meeting Prime Minister John Key. “He came over to us and asked us where we were from and was very interested that we were studying tourism. He said it was great that we were helping out and doing such a good job to ensure that this event was a success for the New Zealand tourism industry,” said Benjamin Li Shing.

TIA Events and Sponsorship Coordinator, Louisa Jepsen, was delighted with the students’ assistance at the event: “I would like to thank you for all of the time you spent sourcing and educating the great students that were involved in the TRENZ Student Programme. They were enthusiastic and motivated to pick up any task that they were required to complete.”

This was a very successful partnership indeed, and we look forward to being part of TRENZ again!

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CH6/2009
ITC’s New Training Facility Takes Flight

Passengers - your tickets please!

There’s an exciting new airport at Botany Town Centre in Auckland – but you won’t see any planes taking off or landing.

International Travel College of New Zealand (ITC) has just opened its Airport Training Centre at its Botany Campus.

The incredible new facility simulates a real-world airport environment so convincingly that the college has already been approached by a television production company wanting to hire the space for filming.

At the check in desks, a television displays flight arrivals in and out of Auckland International Airport while students can check passengers in using an airline checking computer system, issue boarding passes, check documents and weigh luggage.

At customs and the gate lounge, students learn baggage checking procedures, international air travel security requirements, and use the full public address system to advise passengers waiting to board their flights.

On to the plane and students are trained in all aspects of in-flight service from the safety briefing to providing food for the passengers. The aircraft cabin has rows of seats complete with overhead cabins, a working galley kitchen, safety lights, an online television and a full PA system.

Staff and students are loving it! “It’s a lot closer to a workplace than a classroom!” says Marketing Manager Claire Huxley. “Bringing this level of reality to our students means they are work-ready and trained to the highest standard. They are better placed to take advantage of the incredible career opportunities at airports in New Zealand and around the world.”

ITC also plans to continue its strong connections with local schools by making the facility available for their Gateway programmes and school visit days. The Airport Training Centre will also be able to accommodate ITC’s expo days and other events.

“We are going to be making the most of this amazing space,” says Claire Huxley. “It brings a whole new world of opportunity to the college and our staff and students.”

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CH5/2009
Personal Development Day a Resounding Success

The International Travel College of New Zealand (ITC) held a very successful personal development day on 26 March for teachers from a range of schools across Auckland and Northland. The purpose of the day was to inspire and inform teachers new to travel and tourism and, provide them with a valuable networking opportunity.

The day kicked off with an inspiring presentation from Chris Daniels, Vice President of Menzies Aviation. Chris highlighted the multitude of career opportunities within Menzies and at the airport. He spoke of the value of ITC’s training in readying school students to enter the industry.

We then moved across to The Langham Hotel for a guided tour by HR Manager Kimberly McFarlane. The teachers were wooed by the luxurious surroundings and by Kimberly’s enthusiasm for career opportunities available in The Langham and the wider hotel/accommodation sector.

A Stray Backpacker Bus transported us all to the Auckland Bridge Climb and Bungy. Business Development Manager JP Boivin took us on an unforgettable bridge climb, which included a surprise WET bungy for one of our staff! The teachers were amazed by the activity and gained a valuable insight into working in the adventure tourism arm of the industry.

The bright orange Stray bus then moved us on to Nomads Backpackers in Fort Street for lunch, followed by a guided tour of their two properties. Renee Boyle, General Manager, introduced everyone to a number of ex-ITC students now employed by Nomads and opened the teachers’ eyes to the fantastic career opportunities available in the ever-expanding backpacker market.

We then made the short journey to Spaceships to discover what is involved in the vehicle rental side of the market. The teachers were given a tour of the funky Spaceship campervan – a true example of Kiwi ingenuity.

Stray returned us to ITC’s city campus, where we ended the day with a tour of the college and a well-earned cup of coffee.

This was a fun-packed day, thoroughly enjoyed by everyone. Many teachers commented on how much they had learnt, and Siobhan Wyeth from St Dominics summed up the most common feedback: “This was great; when are you running the next one?” Watch this space!

CH4/2009
ITC at Pasifika

Pacific pride was in full force on Saturday 13th March with more than 200,000 people attending the annual Pasifika Festival at Auckland's Western Springs.

At the suggestion of students, The International Travel College (ITC) held a stand at the event for the first time in Pasifika’s 17-year history.

The 10 staff and 20 students, all in their colourful Pasifika t-shirts, enjoyed what the day had to offer, exploring the ten cultural 'villages' representing each Pacific nation and trying the mix of traditional and Island-inspired food - such as the well-known ice-cream-in-watermelon salad. As well as stands selling arts, crafts and taonga, Pasifika featured performances by King Kapisi, Nesian Mystik and Scribe. A host of rugby, soccer and league teams - including the Warriors' development team, the Vulcans - kicked off from 8am and continued throughout the festival.

ITC’s representatives did a great job of promoting the college to potential students. “It was great having the students there,” said Claire Huxley, Marketing Manager at ITC, “as they were able to chat to people about life at ITC and what it’s really like. We really appreciated their help; they were great role models for the college”. Many current and past students came to chat to the ITC team and admired the huge 6 metre wide ITC photo collage, which had photos from graduations, student events and students now working in the industry.

ITC also worked with NUI FM in the “Reach for the Skies” campaign, raising awareness that ITC was at Pasifika and encouraging people who were interested in a career in the airline, airport, travel and tourism industry to come to the stand and chat about courses and options. Two students from ITC – Patrick Salima and Rosa Faiva – were on NUI FM’s stage, Polyhut, promoting the college via a stage interview and a live radio interview.

“We had a great day,” said Claire Huxley. “A large percentage of our students come from the Pacific Islands, so it was great to be at this event and support them and the local community.”

This event was so popular with the staff and students, that ITC are having their own version in each campus too!

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CH3/2009
Kia Ora to Auckland from ITC!

ITC students played a key role in giving a real Kiwi welcome to over 1700 international students at the Auckland International Student Welcome. The event was hosted by Study Auckland, which represents 130 schools, tertiary institutions and private providers in the Auckland region.

Working at events such as this allows students to gain valuable industry experience while they study, says ITC City Campus Manager, Michelle Chatfield: “It’s a win/win situation!”

This year, nine ITC students worked behind the scenes at the Aotea Centre looking after the performing groups; VIPs including CEO of Tourism Auckland, Graeme Osborne; student speakers; industry sponsors; MC Kasina Campbell and singer/songwriter Sarah Spicer. “They also helped the international students feel welcome, handed out gift bags and did whatever they could to make the day the huge success that it was,” says Michelle Chatfield.

It was certainly a busy and event-filled day: Tourism Auckland chief executive, Graeme Osborne, welcomed students saying, “We want your learning experience to be superior. We want you to have a fantastic time in Auckland and to encourage your friends and family to come and visit you here.”

Kasina Campbell emceed the event and performed to enthusiastic applause with the Torotoro dance group. Around 50 international students were welcomed to the stage to learn some contemporary Maori dance moves.

Several international students currently studying in Auckland spoke positively about their experiences, and there were performances from the Mt Albert Grammar School kapa haka group and singer Sarah Spicer.

The ITC students valued the experience: “The day was awesome; I had so much fun and it was great to be involved in such a huge event. Speaking to the students and helping them on the day, seeing behind the scenes and meeting new people – this is why I want to work in tourism!’ said Nik Bradshaw.

Manager of Study Auckland, Debbie Chambers, was grateful for the students’ work: “Your students did an amazing job! We were very impressed by your student’s enthusiasm and professionalism towards this event. They coped well with the pressure of the busiest times of the day and distributed information and handled all tasks with confidence. We look forward to working with you and the ITC students at next year’s Auckland International Student welcome!”

Another great work experience for ITC students – we look forward to doing it again next year!

CH2/2009
ITC Awards Scholarships

Two students have been successful in gaining an ITC Scholarship for study in 2009. The Scholarships are a huge financial head start for these recipients, ensuring that students can study in an exciting industry at a lower cost. Students applied from all over the Auckland region. The students who are successful in receiving the scholarship were Alexandra FANENE from Avondale College (pictured left) and Rosenna TEUTAU from Marcellin College (on the right hand side) pictured with Ceri Jenkins, ITC Sales Executive.

Students that had studied travel and tourism or geography in year 12 or year 13 were eligible to apply. Students were asked to submit an essay outlining why they would like to work in the travel and tourism industry, and were then interviewed at ITC House, in Auckland.

‘The high level of the applicants never ceases to amaze me!’ said Michelle Chatfield Campus Manager ITC City campus. ‘Each year the Scholarship students continue to be role models for others in the College’. Our industry needs young trained people with a passion for customer service and a can do attitude. Our 2009 recipients definitely have these qualities! We are confident that we have chosen well and that these students will make themselves, their schools and ITC proud!’

These successful students have a bright career ahead of them, in a country where travel and tourism continues to be full of job opportunities!

CH1/2009
ITC attends Vahefonua Tonga O Aotearoa

2009 Education and training Expo

Parents, students, youth clubs, teachers and the local community were invited to learn more about education and training from early childhood education to different tertiary institutes and industry training organizations.

Included apprenticeships and careers in: travel and tourism, auto engineering, electrical engineering, building and construction, plumbing, gas fitting, hospitality, Police armed forces, media communication, fire service and corrections officers.

A core component of the Saturday were stunning performances from Tongan Methodist churches and schools through out Auckland. Hon Georgina Te Heuheu the Minister of Pacific Island Affairs was the guest of honour for the Saturday and spent a great deal of time working her way through the various providers’ stands.

In attendance on the ITC stand was Ceri Jenkins, ITC Sales Executive and one of our Tongan ex students Hopoi Vaivevea (Boi) who is currently working for Nomads backpackers in Auckland. After only one year with the company, Boi has been promoted twice and is destined for future high profile roles within their business as they continue their spectacular growth in Australasian tourism market.

Young people and parents alike were very excited about the opportunities that our College and the airline and travel and tourism had to offer them with a number of attendees booking interviews there and then.

CH12/2008
ITC wins Leading Training Provider Award

The Travel Digest has just announced the winners of the Travel Digest 2008 Industry Awards. The International Travel College (ITC) is thrilled to be winners of this category, as the Leading Training Provider. These awards were nominated by readers of New Zealand’s leading monthly travel industry magazine, Travel Digest.

ITC is New Zealand’s premium training college for the airline, travel and tourism industries, established in 1996, it has trained and placed more than 1,500 graduates into these industries, making a significant contribution to their labour force. Being the best is big business for everyone at ITC who are passionate about all round business excellence. This approach has resulted in the award of the international quality standard ISO 9001:2000, and in being multiple winners of the New Zealand Tourism Awards, including the prestigious Distinction Award in 2007.

“Being nominated for this award is particularly special, as it’s a nomination by our industry colleagues who are always more discerning!” said Karen Houston, ITC Director and Owner. “We work closely with industry employers in the provision of training for their staff, and in the placement of new recruits to match their needs and expectations. It’s great to have recognition of the work we do, and as we’ve all come from these industries we feel a special connection with our industry partners,” she said.

Currently New Zealanders spend around $4.6bn on overseas travel, according to Travel Agents Association chief executive Paul Yeo. A substantial contribution to the national economy. The travel industry is alive and well and not suffering too much from the economic recession, with outbound travel over the past year up by two percent.

ITC has campuses in Auckland City, Botany Town Centre mall and also offer distance learning courses. To be part of this great success story, and study in an exciting industry, then call 0800 TOURISM ( 0800 868747 ) or check their website http://www.itc.co.nz/

CH11/2008
Harriet jumps for joy

The International Travel College (ITC) offers a unique opportunity for their students to undertake work experience with a travel and tourism company. The advantages are obvious! The students get to experience the industry first hand, understand how a travel or tourism company works, get to know about the job roles on offer and have the inside running for future jobs.

Harriet Kelsall has already had a great chance to learn more about the industry during her work experience. She picked Sky Jump in Auckland as where she would like to learn more about working in adventure tourism. “I wanted to experience something fun, I have always wanted to be a flight attendant but realise there are hundreds more options that I hadn’t even considered before.” she said. “I loved it, I got to do the Sky Jump over 30 times, and it was such an awesome experience. It has really made me see all the options that I have when I finish my course.”

How does the work experience help ITC students? Well, like Harriett it allows the students to experience what it is really like to work in this fun and exciting industry. Students get the chance to choose the area they are interested in and ITC also helps ensure that students and employers are well matched. “It’s a great programme for helping students see what kind of great jobs are out there,” said Ceri Jenkins, (ITC Sales Executive) responsible for introducing this scheme. “We have excellent feedback from the students and the industry. A sure sign that is a valuable part of our courses” he said.

This is a fantastic opportunity for students at ITC to learn more about the industry and sort out their career options! Students from ITC are first into the workplace as a result of the emphasis ITC place on getting a job from the day they start their course. Many employers in the industry contact ITC when they have a vacancy and often it is their first, and only point of contact when they are recruiting staff.

ITC has campuses in Auckland City, Botany Town Centre mall and also offer distance learning courses. To be part of this great success story, and study in an exciting industry, then contact us now - college@itc.co.nz

CH10/2008
Hayden gets a dream job!

Hayden Wallace has been studying with ITC via distance learning, he studied the National Certificate in Tourism and Travel and then, more recently he studied the IATA course. He wanted to give Jill Quigley (the ITC Distance Learning Manager) some feedback about his experience. Here is just some of what Hayden said :

What got you started thinking about studying for travel & tourism in the first place? “I decided to start studying the travel and tourism industry because from a young age I always wanted to part of the industry. When I went to the airport I used to get a buzz like nowhere else I went, I could be there all day and not get sick of seeing the planes and people. I also like to talk and interact with people from other cultures. I then saw at this point, that the way I could enjoy interacting with people and also get that buzz at the same time was to study travel and tourism.”

Why did you choose to study with ITC? “I had been looking around for quite some time to find and institution that was both going to help me but be flexible and have great staff. ITC have fantastic staff that are there every step of the way, they are professional but know when to have a laugh and that was the kind of support that I needed. Plus they had the option of distance learning which was exactly what I needed to fit it around my work commitments. All these qualities could only be found at ITC and then the decision to study with them was a no brainer.”

How do you think the IATA qualification has added value to your overall educational experience and career potential? “IATA was the best decision that I every made. Once I had complete the course I had struck 3 job offers in a matter of 2 weeks. I had been trying for months prior to completing this course to no avail. This course really did make a huge difference. I had fantastic job offers from travel agencies, kayak companies and also an I-Site. This course was the key to where I am today, a Tourism Consultant at Motueka I-Site. “

What support did you get from ITC that helped you to progress through the courses? “ITC helped me by giving me regular feedback during both my courses. This was a great help to hear that I am in about the right place, or you need to do an extra hour this week. They helped me keep track of where I was at, which meant I could focus on studying.”

In what ways did ITC live up/exceed your expectations and needs? “ITC lived up to every expectation, that there would always be someone there if I needed help. They were always professional and willing to have a laugh when I made a silly mistake. They are a great team and were always able to give some great feedback. They are always there for support and offer great enthusiasm.”

Anything else you would like to add? “I would recommend ITC to anybody that is looking at studying Travel and Tourism or looking to get into the industry. They have fantastic qualifications, staff and support.”

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CH9/2008
Industry Expo at City and Botany campuses

The annual ITC Industry Expo is an ITC tradition! Each year students have a fantastic opportunity to meet potential future employers from the Airline, Travel and Tourism Industries. And this years events received the highest praise from both industry and students.

Both campuses were transformed into a booth style Expo site and companies representing all sectors of the travel and tourism industry came and shared their knowledge, experience and passion with ITC students.

Presenters this year included Air New Zealand, Tourism Auckland, Rainbows End, Apollo Campervans, Fullers, Nomands, Customs, The Langham Hotel, Stella Group, Base and Menzies Aviation. The Industry representatives had two great days and their feedback praised our students’ enthusiasm, presentation and professionalism.

“The students were confident, attentive, outgoing and well groomed. What a great opportunity to let people know who we are and what we do. Thank you!” Said Robyn Deuchar of Menzies Aviation.

“This is a win win situation" says Ceri Jenkins ITC Sales Executive. "Industry are able to showcase their products to over 200 students and our students have the opportunity to learn more about the fantastic career paths they can take. Maintaining that vital link between industry and our students is crucial to ensuring our students have the best job opportunities possible.”

Our students loved the day! “Stella Travel Services were great! It related to what I want to go into as a career. They have given me great insight and detailed useful information. The day was much better that I expected!” said Melissa Gough ITC student.

Another great event at ITC we look forward to the next one!

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CH8/2008
Frontline Kiwi recharging the industry!!

Over 25 managers and staff from the travel and tourism industry attended our Frontline Kiwi seminar on 17 July at ITC House. It was a real ITC experience, a fun-filled and value-packed half-day.

The International Travel College of New Zealand (ITC) offers a range of two-day “Frontline Kiwi” courses. These are for frontline staff and their leaders working in the travel and tourism industries.

On this half-day course they sampled the Frontline Kiwi fun and professional style of training. It focused mainly on teamwork, with exercises and sessions that helps delegates look at more effective ways of working in a team environment.

"This day was designed to help employers in our industry see just how effective the Frontline Kiwi training courses are. We also wanted to give them something that they can use the minute they get back to work, and improve their own and their team’s performance." said Ceri Jenkins, ITC Sales Executive, who invited the delegates to attend this session.

"I usually fall asleep or lose concentration in training courses but there was no chance of that today," said Stephanie Jackson from Tourmasters. "It was a lot of fun and there was a lot for me to take back to work and use" she said. The feedback from all the delegates was extremely positive, it had inspired them to go out there and put their training into practice. Who could ask for more!

If you would like to know more about our Frontline Kiwi courses then please email ceri@itc.co.nz.

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CH7/2008
Oscars ceremoney at the Langham Hotel

ITC Graduations are legendary and the highlight of the student’s year. Themed as the ITC Oscars the Grand Ballroom at the Langham Hotel was the venue for this prestigious event!

With over 150 students and their families coming together to celebrate the graduates’ achievements from our City, Botany and Distance Learning Campuses the night was set to be a big one!

Chris Daniel Director of Menzies Aviation was the key note speaker “We are proud to work closely with the International Travel College of New Zealand, it is the place to study if you want to get into the Airline Travel and Tourism Industry. Many of you graduating tonight are already working at Menzies and this is a sign of the high standard of training you have been given.” said Chris.

The night was about celebrating success, hard work and outstanding achievement. With sponsorship of special awards from industry partners Menzies Aviation, Avis, Sky walk, Stray and Nomads students received fantastic prizes. Amongst the special awards presented were Caroline Gallop Student of the year – City Campus, Chrystal James Student of the year – Distance Learning and Outstanding Academic Achievement went to Megan Bennett from the Botany Campus.

With graduates walking along the red carpet, cameras flashing and life size Oscar statues it was truly like being in Hollywood! These events involve a lot of behind the scenes organising and a huge thank you goes to Kerry Priestley and Caroline Phillips from ITC for arranging such a stunning evening!

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CH6/2008
ITC airport open day a huge success!

The International Travel College held an open day with a difference this month. As a result of industry feedback, and due to current shortage of qualified staff available for work at the airport, ITC held it’s first ever Airport Open Day.

The day involved having many airport based companies who employ ITC graduates represented to speak one on one with prospective students about the job opportunities available at the airport. Representatives included student graduates who are now working for the for those companies.

The companies included: Menzies, Air New Zealand, Tourism Auckland, DFS and Thrifty Car Rentals.

The day attracted a huge number of people, who benefited immensely from the opportunity to speak directly to these employers about what is required to work for them. “Working at the airport has a huge appeal to lots of people” says Ceri Jenkins, ITCs’ Sales Executive who works directly with industry employers to secure jobs for our students. “There are literally hundreds of people employed at the Auckland International terminal, in lots of different job roles. Many of them are ITC graduates, because it is really important to have a travel qualification to work there. It’s a dynamic and exciting place to work and we were thrilled to have so many of our ex students come back to talk to potential students about how studying at ITC helped them get their job at the airport.”

For people who missed out on this day, ITC are planning another one at their City Road Campus on Saturday 12th July frm 10am-12pm. For more details email airport@itc.co.nz

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CH5/2008
The World meets ITC

The inaugural Australia New Zealand Agent Workshop was a great success with 465 participants from 59 countries in attendance. The International Travel College of New Zealand (ITC), were just one of those institutions there for the very first time! Representatives from all over the world attended the workshop. They were all keen to choose Australia and New Zealand as a destination to recommend to their students in their countries.

Claire Huxley, from ITC was happy that the workshop took place close to New Zealand: "It was so great to have an event like this in Australia finally! By the agents travelling to Australia it created an automatic awareness of the country and culture, something that is so much better to see first-hand instead of on paper. It was a well-organised event. I enjoyed meeting with existing and new partners and feel this will be very beneficial for all involved."

The event enabled educators to hold pre-scheduled, one-to-one business appointments with high quality education agents from 59 countries, who collectively send tens of thousands of international students to this region each year. “It was amazing to meet so many people from such a variety of countries and cultures. They were so keen to meet and work with quality providers like ITC” said Michelle Chatfield, ITC Campus Manager.

All the delegates also benefited from valuable networking opportunities at social events such as a Harbour Cruise, cocktail receptions and a dinner/dance featuring an aboriginal dance show, as well as at the numerous familiarisation trips showcasing Australia as an education destination.

The boom in the travel and tourism sector here in New Zealand has meant that the numbers of vacancies in the sector is still growing! Many employers are also looking for graduates with language skills too, which is why students from overseas with those skills can really help our industry.

Next year the workshop will be hosted at SKYCITY Auckland Convention Centre. It will give Auckland a real opportunity to show overseas visitors just what a great place New Zealand is to work and study!

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CH4/2008
ITC Idol

Probably the biggest event of the year – ITC Idol was held this month at the International Travel College.

After a grueling week of auditions in front of ITCs’ own judges, the event itself was opened with a minute of silence as a mark of respect for the Elim Christian College students and their teacher who were tragically killed in a canyoning accident. “This was our opportunity to acknowledge the loss felt within our community of these young people who had such promising futures ahead” Said Kirsten Leith, Botany Campus Manager.

Then it was on to the performances. “While we did have our own versions of Ryan, Paula, Simon and Randy, the event was more of a talent quest than the traditional Idol” says Toni Waterhouse who co-ordinated the event. “Many classes performed as a group and the highlight of the event was definitely the cultural performances that were made.”

“This even always demonstrates amazing ‘hidden talent’ that we have at the college” says Kirsten, “but this years display of team work by the classes was outstanding.”

The winning act was a well choreographed performance to ‘I believe’ involving a whole class demonstrating their various cultures through dance. There was also solo acts and ‘shows’ as well which just goes to show that ITC students are great all rounders! “I was envisaging many of these students performing on cruise ships after graduating from ITC” said Kirsten.

The college runs a monthly student event, which students really enjoy. The events aren't always about singing, we have quizes, competitions and lots of things that increase students knowlesge about travel and tourism!

CH3/2008
ITC Students Shine

Nine International Travel College of New Zealand (ITC) to students were hand picked to take part in a fantastic yearly Auckland Tourism event run by Study Auckland a division of Tourism Auckland.

Each year the Auckland Town Hall hosts a spectacular event welcoming International students from all over the world studying from Primary school level through to Tertiary level. With over 2000 students at this years event Study Auckland again asked ITC to help welcome these visitors to our beautiful country in true kiwi style!

‘The opportunity for our students to be involved in Tourism events and to work with industry while studying is a win win situation!’ said Michelle Chatfield ITC City Campus Manager. ‘The students were involved in looking after the performing groups, the VIP’s including the Chairman of Tourism Auckland, Rodney Walshe and MC on the day TV celebrity Sonia Grey! They helped the international students feel welcome, handed out gift bags and did whatever they could to make the day the huge success that it was.’

Esther Somers Manager of Study Auckland said ‘The students from ITC did a wonderful job. We were very impressed by the students' enthusiasm towards this event. Thanks to Michelle and the students at ITC for helping make it such a successful welcome’ she said.

The keen volunteers also had fun on the day. ‘It was great to meet people of all different nationalities and be a part of such an important event. It makes everything come to life when you are out there using what we learn at ITC’ said Emma ITC student and group leader on the day.

ITC is proud to work with Study Auckland each year on such an important event and we will definitely be there again next year!

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CH2/2008
Valentine's Day Fun

Our first college event of the year was a celebration of St Valentine’s Day. The only colours to be seen in on the day were red or pink! With hearts hanging on walls, cupid flying from the ceilings and balloons galore the campus was a buzz and the feeling of ‘love’ was in the air.

Ah yes no two days are ever the same here at ITC and as classes
continued a flutter of wings and flash of pink could be seen dancing through the corridors of ITC.

Everyone got a visit from the Valentine fairy (aka Steve Burke) and his able assistant Caroline. Students enjoyed chocolates throughout the day & the fairy spread love and good wishes to all with his magical wand, spectacular dancing and angelic like voice!

Another fantastic event and fun day here at ITC!

CH1/2008
Studying from home does work

A big CONGRATULATIONS to Lydia Otway! She now has a great job as a Junior Consultant with Holiday Shoppe in Hamilton.

Lydia Otway has had a passion for tourism and travel for ages! Studying tourism at school, working as a Camp USA counselor in America, and working for her tour operator father helped to develop a love of the industry and a desire to be a part of it. It was a natural decision for Lydia to study Travel and Tourism with ITC. Work and family demands meant that Distance Learning was the best option for her.

Distance learning study was not always easy for Lydia - 3 house (and city) moves during her course, and dealing with the wonderful and challenging moments of pregnancy (her beautiful baby - Elijah - was born in August). However, Lydia had buckets of motivation and always worked really hard at her studies, finishing her course with Merit, and attended our December Graduation event to receive her certificate. (see her photo top right!!)

We were so proud of her achievements, we decided to write an article about her for the Waikato Times Newspaper, in the area she now lives. We never realized that it would attract so much attention! Shortly after the article was printed, ITC were approached by a Holiday Shoppe Manager who was very keen to meet and interview Lydia!

A few days later, following her interview and she was offered a job!Well done Lydia - we're so proud of you!

CH14/2007
The Future of Tourism

It was the event theme this December for graduating students of the International Travel College of New Zealand. The ASB Lounge Event Suite at Eden Park Rugby Ground had been transformed into a space set where photographs were snapped with a full size spaceman and a spaceship, an alien lit the way to the buffet table and the back drop was a huge night sky speckled with glittering stars.

Friends and family of graduates were there to help celebrate the success of students completing their Certificate in Travel & Tourism, Certificate in International Travel & Tourism & IT, the internationally recognised IATA Diploma and the Diploma in Tourism and Travel Management.

It was a glittering evening with everyone accepting awards dressed up to the max and ITC staff rising to the occasion by wearing appropriate space themed gear to match the mood of the event!

ITC welcomed Elizabeth Valentine, CEO of ATTTO – the Industry Training Organisation for the Aviation Tourism and Travel industries in New Zealand. Elizabeth delivered a motivational speech to students on the exciting times that lie ahead in the Travel and Tourism business, giving humorous examples of her own experience within the industry and making reference to the added weight of gaining a qualification with this Multiple Tourism Award Winning College.

Karen Houston, ITC Director, gave an entertaining introduction to the key note speaker Hon Damien O’Connor – Minister of Tourism, sharing details of his varied background. The Minister talked to students about sustainability and the importance on the role they have to play in the future of Travel and Tourism in New Zealand, giving snippets of his tourism background and experience before and since his rise to Parliament.

Industry sponsored special awards were also given out to those students who have achieved something exceptional during their time studying with ITC with delighted recipients receiving prizes such as flight seats from Menzies, cricket tickets from Eden Park, bungy jumps from AJ Hackett, car hire from Europcar, car hire from Stray, Sky Jump tickets from Sky Jumlop and theme-park tickets from Rainbows End.

The mood was such that everyone was elated, both during and after the evening, leaving on a big high feeling good about their achievements and the success of the night, with some students announcing that they would be going on to study a further Travel & Tourism qualification based on the enjoyment of their experience so far! This is what makes education and Travel & Tourism work together in tandem!

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CH13/2007
Girls (and Boys) on Film!

Wednesday 28th November was a day to remember!

ITC hosted their final combined campus event of 2007 with exclusive use of a Quickcat Fullers Ferry departing from Downtown Ferry Terminal Pier 2 at 10am. Students, tutors and staff were invited from both the Botany and City campuses. Passengers were brightly kitted out in their ‘We’re not ones to brag but we’ve just won four awards’ t-shirts and the film crew who came along captured some excellent footage of the trip. They also interviewed ITC Staff, students and two members of the Fullers’ crew – Amaninder Sandhu and Priyen Chetty - who were previously students at ITC!

Sunshine had been especially ordered for this 4 hour harbour voyage & there was the chance to gear up on knowledge of the flora and fauna of the harbour area; the highlights of the day just had to be a school (or pod) of dolphins who gave an excellent performance and groups of tiny penquins – both providing everyone with great photo opportunities.

The cruise around the harbour took the party under the Harbour Bridge – home of the bridge climb and bungy jump, past the Chelsea Sugar Factory & Devonport - with it’s historical naval history, Rangitoto -the extinct volcano and highly regarded conservation area and the beautiful cliff-top houses and villas of Waiheke Island.

After a picnic lunch, the cruise headed back to base with everyone in good spirits and looking forward to re-living the trip by watching it on film; in the meantime you can visitwww.bebo.com/ITCBEBO to view some great snapshots of the event

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