A Mistake That Was Fixed

Some media contacts have called to alert me about a possible story about superannuation.

“From what I can glean it is about the following:

• In early 2010 I applied for superannuation, in the company of my partner, and in the presence of a senior official at the Ministry of Social Development.
“In July of this year, I was astonished to receive a letter from the Ministry to advise there was an error in my superannuation allowance and a request that I meet with them.

“I immediately contacted and met the area manager of MSD.

“It was unclear on both sides how the error had occurred leading to a small fortnightly overpayment.

“Suffice to say, we agreed there had been an error.

• Within 24 hours the error and overpayment had been corrected by me.
• I subsequently received a letter from the area manager thanking me for my prompt attention and confirming that the matter was concluded to the Ministry’s satisfaction.

“I am grateful to the Ministry for their courtesy and the professional and understanding way they handled this error.

“Like the Ministry I believed the matter had been put to rest.”

ENDS

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