CGS Contact Center In Romania Secures Prestigious Award

CGS Contact Center In Romania Secures Prestigious Award At Call Center Week In Las Vegas

New York, NY – June 13, 2013 – CGS, a leading global provider of technology solutions and services, today announced their contact center and BPO operations in Romania has received the second place award in the “Best International Call Center” category at the 2013 Call Center Excellence Awards. The honors were given out at IQPC’s 14th Annual Call Center Week on June 12th at Caesars Palace in Las Vegas, Nevada.

The Call Center Excellence Awards recognize the most innovative call center solutions and individuals over the past year with emphasis on superior thinking, creativity, and execution across the full spectrum of call center functions. 2013 marks the inaugural year for the “Best International Call Center” category and it was highly contested with entrants from around the world including the Philippines, India, Caribbean, South and Central America, and Europe.

“CGS is honored to be recognized by IQPC for our work this year and this award is truly reflective of the talented and attentive agents that staff all of our contact centers,” said Tom Christenson, President of Contact Center Solutions at CGS. “We are particularly happy to have our contact center in Romania acknowledged for their exceptional service and outstanding customer satisfaction rates and we will continue to raise the bar when it comes to providing first-rate call center services.”

CGS’s contact center in Romania serves some of the leading high-tech and telecommunications companies in the world and delivers an extensive range of inbound and outbound contact center solutions in over 18 languages with the majority of their agents speaking two or three languages – some up to as many as five. CGS also features highly educated, talented, and motivated agents with 95% holding or actively pursuing a college degree.

Their Bucharest facility is the No. 1 contact center services organization in Romania with services encompassing customer care, technical support, enterprise help desk, telesales, and other outsourced services in multiple verticals.

ENDS

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