Media Release
30 January 2009

New technology a hit with library customers

New self-service machines are a hit with Manukau Libraries’ customers - much to the delight of library staff.

During December, all of Manukau’s 13 community libraries recorded a huge increase in books self-issued by customers. Pakuranga library users led the charge with 86 per cent of books issued on self-issue machines.

Community Library Manager for Pakuranga Stephanie McKenzie is pleased customers are embracing the new technology introduced last year. The machines are easy to use and allow customers to self-issue several books all at once, avoiding queues at the counter for staff-assisted checkout.

“With more people issuing their own books our staff are able to spend more time with our customers. Feedback from them shows they love the one-on-one attention and staff are enjoying having more time to devote to personal service.

“Next time you visit your local library why not try out the new machines? If you need help please ask the library staff; they will be happy to help you”, says Ms McKenzie.

ENDS

Notes to editors:
The self issue machines use Radio Frequency Identification (RFID) technology

More information on Manukau’s Radio Frequency Identification technology:
During 2008, Manukau Libraries converted all 580,000 items of the library collection to Radio Frequency Identification (RFID) technology.

While RFID systems have been used for many years to track items in warehouses it is only in the last decade that the technology has been available for use in libraries.

Using RFID means information can be read a lot faster than the bar code system libraries previously used.

RFID makes it easier for staff to locate books and undertake an inventory of stock without having to remove the books from the shelves

Manukau’s award-winning Botany Library became the first public library in New Zealand to use RFID technology when it opened in 2004.

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