Emergency Alert: Christchurch Earthquake Insurance Claims

State fully operational and responds immediately to over 1500 customer queries.

The biggest earthquake since 1931 devastated the Christchurch region early this morning and IAG, who has a large workforce in Christchurch, has been fully operational, offering advice and support to thousands of customers throughout the day.

Mary-Jane Daly, Executive General Manager, State said, “We have spent the day reassuring customers that they are insured and that their first priority should be to safeguard themselves, their families and protect their property as much as they can until such a time that repairs can be made.

Customers may have difficulties contacting the EQC for some time and claims could take any number of weeks, or possibly months. While this will be very frustrating to everyone affected, customers can phone State on 0800 80 24 24 at any time if they are concerned or refer to our website for updates.

People with house and contents insurance automatically have the Earthquake Commission’s cover and claims can be lodged by calling EQC’s free phone number: 0800 326 243 (0800 DAMAGE). The phones are open 24 hours a day, 7 days a week and claims can also be lodged online at: www.eqc.govt.nz.

Ms Daly said that in the first instance customers should take photos before moving anything or tidying up which will make assessment of their insurance claim easier. “If you are able to, get essential services like toilets and water systems repaired but keep everything the repairer replaces, and keep a copy of the bill.

Spillages or crockery and glass breakages can be cleared up, but don’t throw anything away, unless it’s perishable. Ruined or spoilt food and other perishables can be disposed of, but you should keep a list of these items as you bury, burn, or dump them,” said Ms Daly.

People who need further advice about this can call us on 0800 80 24 24 or the EQC on 0800 326 243 or send an email to info@eqc.govt.nz. People should also keep checking local papers, television, radio and the internet for regular updates and www.getthru.govt.nz also offers advice for emergency situations such as this

ENDS

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