Auckland City Council

Libraries – a new chapter

From 1 November, library services across the Auckland region will immediately provide customers with access to 55 libraries and approximately 3.5 million items. These include fiction and non-fiction books, CDs, DVDs, games, audio books, foreign language and reference materials, plus more than 100 databases providing access to the world’s information.

Good news for customers is that from 1 November the fees and loan periods for borrowing items will be consistent across the 55 libraries. Currently the fees and charges differ between the councils and the new terms make libraries much easier for customers.

Free borrowing provides more choice

There will be no joining or membership fees for residents of the Auckland Council area and everything is free to borrow except for items in high demand and rental collections such as DVDs, CDs, and console games. Charges on children’s or teen’s overdue books or items no long apply except for rental collections. Borrowing audio books will be free.

Existing loans
Items borrowed before 1 November will be subject to existing terms. If renewed after 1 November the new terms and conditions will apply.

New fees and how to avoid them
Any items borrowed after 1 November will be on the new terms. Overdue fees for an adult book will increase to 50 cents per day. Borrowing a ‘hot’ item or a bestseller remains at $500. [A table of new borrowing charges, overdue fees and loan periods is below].

Reminder notices is a free email service to help customers manage their borrowing and will be available region wide from 1 November. A reminder notice is emailed to borrowers advising that their item is due in 3 days. They then have the choice to renew or return the item by its due date. This service is currently available in Auckland, Manukau, Papakura, Franklin, North Shore and Rodney.

More information about the new organisation will be available early November. In the meantime, if customers require clarification on any point they can check out the range of posters and leaflets now available at their local library or visit their existing library’s website.

Auckland Libraries Lending Fees and Borrowing Periods effective from 01 November 2010
This information is effective 1 November 2010 and may change without notice.
Borrowing fees
BooksFree
MagazinesFree
Downloadable mediaFree
Audio-booksFree
Language coursesFree
Choral sets & sheet music with partsFree
Orchestral setsFree
Sheet musicFree
Music CDs$2.00
Rental DVDs$2.00
Bestsellers magazines$2.00
Bestsellers $5.00
CD ROMs & console games$5.00
Rental Standards$20.00
RequestsFree
Overdue charges per day
Children’s & Teens’ items
(except for rentals ) None
Books 50c
Magazines50c
Audio-books50c
Language courses50c
Music CDs50c
DVDs50c
Sheet music50c
Choral sets & sheet music with parts$1.00
Orchestral sets$1.00
All Bestsellers$1.00
CD ROMs & console games$1.00
Rental standards$1.00

Loanperiods
All items can be renewed once, except for magazines and downloadable media.

Books 28 days
Audio-books 28 days
Language courses 28 days
Sheet music 28 days
Magazines (no renewals)
14 days

Bestsellers 14 days
Music CDs 14 days
CD ROMs & console games 14 days
Rental DVDs 7 days
Rental Standards 7 days
Downloadable media
(customer choice) 7 or 14 days

Choral sets & Sheet music with parts 90 days
Orchestral sets 90 days
Replacement library card $2.00
Subscriptions
Out of zone students up to 18 years Free
Out of zone $160 per annum

Ends

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