Lifeline Aotearoa has noticed a surge in phonecalls from people throughout New Zealand, who just need someone to talk to, says Lifeline Aotearoa CEO Jo Denvir.

Volunteers have been called in from around Auckland to ensure all available lines are fully staffed in the wake of the Christchurch tragedy, with volunteers pleased to be doing something to help. “Like so many people throughout New Zealand, we feel helpless in the face of this tragedy. Our volunteers have jumped at the chance to be able to do something constructive to help those who need support, both in Christchurch and around the country.”

In addition to their normal calls, Lifeline Aotearoa are also handling the calls from Lifeline Christchurch, which are being diverted through to Auckland. “We expect to handle an increasing number of calls over the next few days from Christchurch,” says Ms Denvir. “Currently our calls are coming from around New Zealand; from those who feel helpless or emotionally overwrought by what’s taken place, and those who have friends and family in Christchurch.”

Lifeline’s helpline is a 24/7 service, and Ms Denvir also expects an increasing number of calls during the night. “We know that people are too scared to sleep in Christchurch at the moment. Not everyone feels comfortable ringing friends or family at 2am after yet another aftershock, but our Lifeline counsellors are here and available at the end of a phone. Simply talking to someone about how you’re feeling and what you’re going through can make such a difference.”

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