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Mercury Energy Customer Service Awards Hat-Trick
1 September 2006
Mercury Energy Customer Service Awards Hat-Trick
Mercury Energy has won the highly coveted Customer Relationship Management (CRM) award, for best customer service in the energy retail industry, for the third year in a row. The company also won the silver award for best contact centre with more than 50 seats, in New Zealand.
The CRM Contact Centre Awards recognise excellence in standards of customer service delivered by contact centres throughout the country. More than 95 companies competed in this year's CRM awards representing a vast array of industries from banking and telecommunications to consumer goods.
Mark Carter, Mercury Energy's General Manager of Consumer Markets, says winning the energy retail award three years running reflects Mercury Energy's customer centric philosophy. "We recognise that in the energy sector customers have a choice of retailers," he says. "These awards are recognition of our commitment to improving our processes and our delivery of service to the highest levels."
Mercury Energy has 320,000 customers based in the upper North Island. Its contact centre, based in Auckland, employs more than 100 people and receives approximately 2,500 enquires per day.
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