Scoop has an Ethical Paywall
Traffic jams on the information superhighway
1 November 2006
Traffic jams on the information superhighway
An annual Consumer survey of over 10,000 internet users has revealed declining satisfaction with ISPs. Only 66% of respondents to the 2006 survey were satisfied or very satisfied with their ISP, compared to 82% last year. This average is dragged down by the ratings for Xtra, whose customers made up 51% of the responses received.
Xtra rated the worst in every category of the survey, with just 55% of its customers rating it satisfactory or very satisfactory, down from 78% last year.
The top rated ISP, for the 3rd year in a row was Inspire. A huge 97% of Inspire users responding rated its performance as good of very good.
“Support, both online and offline is a key factor in satisfaction with your ISP” says David Russell of Consumers’ Institute. “However, price is still key. Consumers can choose the best dial-up or broadband ISP for their needs by using the interactive plan selectors at consumer.org.nz.”
ENDS
Hugh Grant: How To Reduce Network Bottlenecks
Dominion Road Business Association: Auckland Transport's 'Bus To The Mall' Campaign: A Misuse Of Public Funds And A Blow To Local Businesses
Parrot Analytics: A Very Parrot Analytics Christmas, 2024 Edition
Financial Markets Authority: Individual Pleads Guilty To Insider Trading Charges
Great Journeys New Zealand: Travel Down Memory Lane With The Return Of The Southerner
WorkSafe NZ: Overhead Power Lines Spark Safety Call
