Auckland Tech Company Saves Call Centre $12,500

Auckland Tech Company Saves Call Centre $12,500 in Exchange Licences

Press Release: Litmos
For Release: Tuesday, 13 January 2009

A move to online training two years ago had already cut costs and resulted in major efficiency gains for New Zealand’s largest privately owned outsource call centre, Telnet.

But as part of a recent upgrade to its Exchange Server, Telnet moved a group of employees who didn’t need external facing email, from Microsoft Exchange to the messaging system within their online training product Litmos, resulting in significant benefits to the company.

Telnet’s IT Manager, Steve Hennerley says “By switching a number of email users to Litmos we have made a cash saving of $12,500. We’ve also reduced risk to the business by limiting the number of staff who have the ability to send and receive personal emails through the company’s email server”.

Rich Chetwynd, CEO of Devonport-based on-line training specialists Litmos, the company which designed Telnet’s training system, said more companies every day were beginning to appreciate the huge benefits of an integrated on-line training product.

“We have designed a system that cuts costs, is easy to use, and can be readily adapted to the needs of each individual organisation. It is faster and cheaper to implement than systems from our competitors overseas."

“As a result, the demand for Litmos is increasing as organisations look to improve productivity and save money."

www.litmos.com

ENDS

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