Sovereign rated number one in 2009 WA Taylor study

Media Release
8 September 2009
 
 
Sovereign rated number one in 2009 WA Taylor study.

New Zealand’s leading life insurer, Sovereign, has once again achieved the overall number one position for adviser satisfaction in the 14th annual WA Taylor Intermediary Study.

Each year, the study invites advisers to evaluate New Zealand’s life insurers on a range of service and satisfaction criteria.

Building upon the success of 2008, Sovereign was rated number one in 36 of the 43 categories recorded by WA Taylor, and second in all the remaining categories. These results represent a significant improvement over previous years and shows Sovereign extending its lead over its competition, with Sovereign’s overall satisfaction rating increasing to 83 while the second placed insurer remains on 79.

Sovereign’s acting Chief Executive Jon Raby says he is delighted with this year’s result, with Sovereign consolidating its position as the number 1 life insurance provider in New Zealand. 

“Despite the challenging economic environment it is extremely encouraging to see that we continue to be ranked number one in the critical areas of underwriting speed and decisions, policy administration, product range, and call centre responsiveness.  In addition, Sovereign is the only life insurance company in New Zealand to be awarded a five-star satisfaction rating by WA Taylor this year.”

ENDS

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