ANZ Leads the Way in Removal of Range of DIY Fees

ANZ is leading the way with the removal of a range of fees for “Do It Yourself” (DIY) phone, internet and mobile phone banking as part of a new, simplified fees structure.

ANZ National Chief Executive Officer Jenny Fagg said ANZ took a deliberate decision to widen its review of fees beyond just reducing exception fees on transaction accounts and credit cards for personal customers.
The in-depth review, aimed at introducing a simpler fees regime, has led to the total removal of 10 fees, mainly relating to DIY phone, internet and mobile phone banking, and five fee reductions.

“With this new fees regime we are simplifying banking for our customers, letting them choose the way they want to do their banking without being penalised for their choice. We recognise more and more customers prefer doing their banking online or by phone and we want to make that easier for them,” Jenny Fagg said.

Please see the full press statement, including a summary of the changes below:

ANZ Company Results (pdf)

ENDS

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