Air Niugini Selects Mercator For Flyer Programme

Air Niugini Selects Mercator To Create
Frequent Flyer Programme

Air Nuigini, the national airline of Papua New Guinea, has selected Dubai-based Mercator to provide its loyalty and customer relationship management solution, CRIS (Customer Relationship Information System), to create and manage its frequent flyer programme.

‘Destinations’ is Papua New Guinea’s first ever frequent flyer programme and offers Air Nuigini passengers the opportunity to earn a point for every kina spent on travel with the carrier.

Air Nuigini, which operates scheduled passenger and cargo services to more than 28 domestic and international destinations across Asia, Oceania and Australia, selected Mercator’s CRIS programme after an extensive and detailed evaluation. Their choice was based on the product’s state-of-the-art functionality, technical capability and Mercator’s renowned round the clock support.

Mercator is a leading business technology provider specialising in business transformation, process improvement and return on investment for its customers. Through Mercator's vast experience in serving the IT requirements of the Emirates Group, it has developed an extensive portfolio of products encompassing financial solutions, cargo and logistics solutions, passenger and airport solutions, process outsourcing and airline business consultancy.

Wasantha Kumarasiri, CEO of Air Niugini, said: “We recognise the value of having our own loyalty programme to reward our customers. Our market, valuable passengers and staff are excited with this new initiative and keen to make it a success. Our valuable customers will now see that their loyalty is rewarded. We selected Mercator because of their superior capabilities and proven results. I am confident this partnership will grow in the years to come.”

Duncan Alexander, Vice President, Sales and Market Development, Mercator, said: “This partnership is very significant for us. We now have customers for CRIS worldwide - in Africa, the Americas, Europe, the Middle East and Asia Pacific, managing millions of frequent flyer accounts, allowing our airline customers to add value to both customer service and help in bringing about commercial success.”

ENDS

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