First companies sign Emergency Calling Code

First companies sign Emergency Calling Code

Telecom, TelstraClear and Vodafone have signed the Emergency Calling Code developed by the Telecommunications Carriers’ Forum (TCF) to make sure that 111 calls are reliably delivered.

The code introduces agreed minimum standards for managing 111 calls by telecommunications service providers. It sets out service-performance and customer-information standards for emergency calls, and applies to mobile and landline services, as well as calls made from public payphones.

The Code was developed by TCF members, working closely with relevant government officials. All the major telecommunications service providers are members of the TCF.

TCF Chief Executive Officer, David Stone, says he is delighted that Telecom, TelstraClear and Vodafone have signed the code. He expects other TCF members to sign the code soon, and some non-members, such as 2degrees, are also in the process of signing.

“All TCF members recognise the importance of managing 111 calls, and their shared responsibility in ensuring 111 emergency calls are connected as required.

“As this code is signed by the remaining TCF members, New Zealanders can feel reassured that their telecommunications service providers are taking another step to ensure the reliability of an already robust service.”

ENDS

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