Farmside Takes Action To Stop Cowboys

Media Release

9 November 2010

Farmside Takes Action To Stop Satellite Installation Cowboys

Farmside, New Zealand’s leading rural telecommunications provider, has taken action to protect New Zealand consumers from rogue satellite installers. Farmside has recently hosted the country’s largest satellite installer training conference in Timaru, with 40 Farmside installers from all over the country attending. This is the first time such a conference has been held.

Farmside installers are highly skilled in creating high-speed broadband links via wireless and satellite, including in rural and very remote locations.

The conference allowed the certified installers the opportunity to update their knowledge base and practice new installation techniques during practical training exercises. A range of presenters, including a technical engineer from the Thailand based satellite provider IPSTAR, spoke at the conference.

“We’ve heard some horror stories about people getting unqualified and non-certified people in to work on their satellite connections, with very unsatisfactory results. Farmside installers must be certified annually to meet company and our satellite provider, IPSTAR, standards. They all carry Farmside identification cards that show their certification status,” says Richie Smith, Farmside’s CEO.

“We can assure customers that Farmside installers will provide a high quality and consistent level of work. We’re conscious that the only Farmside representatives some of our rural customers ever see are our installers, so it’s very important they deliver a high quality of service and work.”

People who need assistance with their satellite dishes but who are not Farmside customers are still able to use the expertise of Farmside installers up and down the country. Using Farmside certified installers will ensure people get well qualified tradespeople and not cowboys.

ENDS

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