Unisys signs IT Support Services agreement with Alphawest

News Release



Unisys signs IT Support Services agreement with Alphawest

Unisys to support Alphawest’s growing business by extending IT Service Management offering to Alphawest clients





Unisys (NYSE: UIS) Australia today announced it has been engaged by Alphawest, a national provider of ICT services and solutions , to provide hardware and software infrastructure support to selected Alphawest clients.

Under the private label services agreement, Unisys will provide a range of IT infrastructure support services from its Smart On-Site Services portfolio as required, to extend the reach and breadth of services and support for Alphawest customers nationally. Services include remote and on-site IT support, installations, moves and changes

“Unisys provides Smart On-Site Services under private label arrangements in Australia to EMC and other hardware providers as part of global, regional and local relationships. We are excited at the opportunity to use the same rigorous standards and processes to benefit Alphawest’s clients in this new engagement,” said Scott Whyman, Vice President and General Manager, Global Outsourcing and Infrastructure Services, Unisys Asia Pacific.

“As the Alphawest business continues to grow, we require a services partner aligned with industry best practice methodologies and processes to support the increasing complexity of our customers’ ICT infrastructure. We selected Unisys as they complement our skill-set and have adopted industry-leading standards to ensure our clients receive the consistently high level of support and service they have come to expect from Alphawest,” said Mr Ian Smith, Acting CEO, Alphawest.

Unisys Smart On-Site Services are based on the Information Technology Infrastructure Library (ITIL) set of practices and policies for IT service management, and are designed to improve both service delivery efficiency and quality.

“Because Unisys services are based on the ITIL framework and are ISO-certified, we can assist organisations like Alphawest to offer consistently reliable service and support to their clients even as they continue to expand,” Mr Whyman added.

Unisys holds ISO certifications for multi-vendor service parts supply chain management; product distribution, installation and maintenance; network integration operations; desktop support; and project management services, along with more than 30 certifications for overall quality assurance and management processes. Unisys leverages the Six Sigma Lean methodology for improving processes and increasing control over operations.

href="http://www.unisys.com/" target="_blank">www.unisys.com.

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