Jetstar Update: Puyehue-Cordon Caulle 14/6/11 1400 AEST

Update on Jetstar New Zealand and Australian Services: Puyehue-Cordon Caulle Volcano

MELBOURNE, Australia, June 14 /Medianet International-AsiaNet/ --

Jetstar wishes to provide a further update (as at 1400 AEST) on its Australian and New Zealand services (Trans Tasman and domestic) as a result of a volcanic ash cloud caused by Puyehue-Cordon Caulle volcano in Chile.

An update on Jetstar operations this afternoon:
* Adelaide flying cancelled for the remainder of today
* Tasmania flying cancelled (Hobart and Launceston) for the rest of today
* New Zealand operations including all trans Tasman and New Zealand domestic flying, cancelled today.

A summary of today's cancelled Jetstar services are listed below.

Jetstar is exploring every option possible to recover affected passengers, including scheduling extra flights as soon as possible to do so. We are committed to safe operations and are seeking to minimize the disruption caused to our customers. We apologise for any inconvenience caused.

We encourage our customers to continue to check Jetstar.com for updates on our services, and we will endeavour to keep passengers informed about their recovery flights as soon as we possibly can.

The safety of our passengers and crew is Jetstar's number one priority. Jetstar will not be flying into airspace that remains affected by the ash cloud until we are confident that it is safe to do so.

Our approach to flying is based on the Qantas Group's high standards of safety and risk assessment.

As a Qantas Group airline, Jetstar like Qantas has in place the same monitoring and assessment processes and Jetstar continues to review the status of its operations to affected ports.

We continue to review the situation and should future flights be affected we will notify passengers directly.

Jetstar is liaising with affected passengers and offering them the following options free of charge:
* Defer travel: Customers may defer travel. Travel must be completed by 31 August 2011
* Re-routing to get passengers to their end destination. Travel must be completed by 31 August 2011
* Full refund or voucher to the value of the booking.

How to keep informed:

Booked Jetstar customers can check the status of their flight under the 'Flight Status' section of Jetstar.com. If customers have pre-registered their mobile phone number with our airline (at the time of booking), Jetstar will inform you via SMS to that mobile phone of any new Jetstar service that comes on line or any further flight cancellations.

Jetstar.com will continue to carry a full list of daily cancellations, as well as list new services, until the resumption of normal services across our network.

For more information customers are advised to call the Jetstar Contact Centre direct on:

* From Australia (Freecall): 131 538
* From New Zealand (Freecall): 0800 800 995
* From Singapore (Freecall): 800 6161 977
* Alternatively, call +61 3 9347 0091 (tolls will apply).

Jetstar is currently experiencing unprecedented call volumes to our call centre due to the magnitude of this event. We ask customers to please be patient as we deal with a large number of customer inquiries.

Jetstar Network Update
Safety is Jetstar's top priority and as a result the airline has cancelled the following flights for Tuesday 14 June 2011.

NEW ZEALAND

Long haul international scheduled services
JQ 2401 / 3K 401 Singapore – Auckland
JQ 2402 / 3K 402 Auckland – Singapore

Trans Tasman scheduled services
JQ156 Christchurch - Melbourne
JQ159 Melbourne – Christchurch
JQ238 Auckland – Gold Coast
JQ239 Gold Coast - Auckland
JQ204 Auckland – Sydney
JQ205 Sydney – Auckland
JQ190 Christchurch – Gold Coast
JQ191 Gold Coast - Christchurch
JQ290 Auckland - Cairns
JQ291 Cairns - Auckland

Domestic New Zealand scheduled services
JQ 277 Christchurch – Queenstown
JQ 278 Queenstown – Auckland
JQ 249 Auckland – Christchurch
JQ 245 Auckland – Christchurch
JQ 246 Christchurch – Auckland
JQ 244 Christchurch – Auckland
JQ 247 Auckland – Christchurch
JQ 248 Christchurch – Auckland
JQ 281 Auckland - Queenstown
JQ 276 Queenstown – Christchurch
JQ 251 Auckland - Christchurch
JQ 252 Christchurch - Auckland
JQ 263 Auckland - Wellington
JQ 262 Wellington – Auckland
JQ 265 Auckland – Wellington
JQ 264 Wellington – Auckland
JQ286 Christchurch – Wellington
JQ287 Wellington – Christchurch
JQ267 Auckland – Wellington
JQ257 Auckland – Christchurch
JQ256 Christchurch – Auckland
JQ266 Wellington – Auckland
JQ269 Auckland - Wellington
JQ268 Wellington - Auckland

AUSTRALIA

Domestic Services to/from TASMANIA
JQ 703 Melbourne – Hobart
JQ 702 Hobart – Melbourne
JQ 731 Gold Coast – Hobart
JQ 732 Hobart – Gold Coast
JQ 735 Melbourne – Launceston
JQ736 Launceston – Melbourne
JQ747 Sydney – Launceston
JQ748 Launceston - Sydney
JQ705 Melbourne - Hobart
JQ706 Hobart - Melbourne
JQ743 Melbourne - Launceston
JQ744 Launceston – Melbourne
JQ711 Melbourne – Hobart
JQ712 Hobart – Melbourne
JQ723 Sydney – Hobart
JQ724 Hobart - Sydney
JQ709 Melbourne – Hobart
JQ710 Hobart - Melbourne

Domestic Services to/from ADELAIDE
JQ 762 Sydney – Adelaide
JQ 761 Adelaide - Sydney
JQ 774 Melbourne – Adelaide
JQ 771 Adelaide – Melbourne
JQ 669 Darwin - Adelaide
JQ 777 Adelaide – Melbourne
JQ 776 Melbourne – Adelaide
JQ 974 Adelaide – Perth
JQ455 Gold Coast – Adelaide
JQ452 Adelaide – Gold Coast
JQ764 Sydney – Adelaide
JQ763 Adelaide – Sydney
JQ778 Melbourne – Adelaide
JQ670 Adelaide – Darwin
JQ975 Perth – Adelaide
JQ775 Adelaide – Melbourne

ENDS

© Scoop Media