Update on Jetstar New Zealand and Australian Services

Update on Jetstar New Zealand and Australian Services: Puyehue-Cordon Caulle volcano

MELBOURNE, Australia, June 14 /Medianet International-AsiaNet/ --

Jetstar wishes to provide a further update (as at 2000 AEST) on its Australian and New Zealand services (Trans Tasman and domestic) as a result of a volcanic ash cloud caused by Puyehue-Cordon Caulle volcano in Chile.

We are pleased to confirm, based on current advice that all mainland scheduled Australian services will operate as scheduled tomorrow (Wednesday 15 June).

Following further assessments of the ash cloud, tomorrow's early morning flying remains cancelled for the following services:

* Tasmania
* New Zealand domestic
* Trans Tasman

A summary of tomorrow's early morning cancellations is outlined below.

Jetstar is exploring every option possible to recover affected passengers, including scheduling extra flights as soon as possible to do so. We are committed to safe operations and are seeking to minimize the disruption caused to our customers. We apologise for any inconvenience caused.

We encourage our customers to continue to check Jetstar.com for updates on our services, and we will endeavour to keep passengers informed about their recovery flights as soon as we possibly can.

The safety of our passengers and crew is Jetstar's number one priority. Jetstar will not be flying into airspace that remains affected by the ash cloud until we are confident that it is safe to do so.

Our approach to flying is based on the Qantas Group's high standards of safety and risk assessment.

As a Qantas Group airline, Jetstar like Qantas has in place the same monitoring and assessment processes and Jetstar continues to review the status of its operations to affected ports.

We continue to review the situation and should future flights be affected we will notify passengers directly.

Jetstar is liaising with affected passengers and offering them the following options free of charge:

* Defer travel: Customers may defer travel. Travel must be completed by 31 August 2011
* Re-routing to get passengers to their end destination. Travel must be completed by 31 August 2011
* Full refund or voucher to the value of the booking.

How to keep informed:

Booked Jetstar customers can check the status of their flight under the 'Flight Status' section of Jetstar.com. If customers have pre-registered their mobile phone number with our airline (at the time of booking), Jetstar will inform you via SMS to that mobile phone of any new Jetstar service that comes on line or any further flight cancellations.

Jetstar.com will continue to carry a full list of daily cancellations, as well as list new services, until the resumption of normal services across our network.

For more information, customers are advised to call the Jetstar Contact Centre direct on:

* From Australia (Freecall): 131 538
* From Singapore (Freecall): 800 6161 977
* Alternatively, call +61 3 9347 0091 (tolls will apply).

Jetstar is currently experiencing unprecedented call volumes to our call centre due to the magnitude of this event. We ask customers to please be patient as we deal with a large number of customer inquiries.

Jetstar Network Update

Safety is Jetstar's top priority and as a result the airline has cancelled the following flights for Wednesday 15 June 2011.

NEW ZEALAND

Long haul international scheduled services
JQ2401 Singapore – Auckland
JQ2402 Auckland - Singapore

Trans Tasman scheduled services
JQ140 Christchurch - Sydney
JQ172 Christchurch - Brisbane
JQ175 Brisbane - Christchurch
JQ238 Auckland – Gold Coast
JQ239 Gold Coast – Auckland
JQ210 Auckland - Melbourne
JQ211 Melbourne - Auckland

Domestic New Zealand scheduled services
JQ277 Christchurch - Queenstown
JQ278 Queenstown - Auckland
JQ249 Auckland - Christchurch
JQ244 Christchurch - Auckland
JQ247 Auckland - Christchurch
JQ248 Christchurch - Auckland
JQ251 Auckland - Christchurch
JQ263 Auckland - Wellington
JQ262 Wellington - Auckland
JQ265 Auckland – Wellington
JQ264 Wellington - Auckland
JQ245 Auckland - Christchurch
JQ246 Christchurch - Auckland
JQ281 Auckland - Queenstown
JQ276 Queenstown - Christchurch

AUSTRALIA

Domestic Services to/from TASMANIA
JQ703 Melbourne – Hobart
JQ702 Hobart - Melbourne
JQ721 Sydney – Hobart
JQ720 Hobart - Sydney
JQ731 Gold Coast - Hobart
JQ732 Hobart – Gold Coast
JQ735 Melbourne – Launceston
JQ736 Launceston – Melbourne

ends

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