Update on Jetstar NZ and AUS Services: Volcanic Ash June 15

MELBOURNE, Australia, June 15 /Medianet International-AsiaNet/ --

Jetstar wishes to provide a further update (as at 1200 AEST / 1400 NZ) on its Australian and New Zealand services (Trans Tasman and domestic) as a result of a volcanic ash cloud caused by Puyehue-Cordon Caulle volcano in Chile.

The safety of our passengers, our people and our operations is always Jetstar's number one priority.

Our approach to flying is based on the Qantas Group's high standards of safety and risk assessment.

Jetstar will not be flying into airspace that remains affected by the ash cloud until we are confident that it is safe to do so.

As a Qantas Group airline, Jetstar like Qantas has in place the same monitoring and assessment processes and Jetstar continues to review the status of its operations to affected ports.

We are committed to safe operations and are seeking to minimize the disruption caused to our customers during this difficult time. We apologise for any inconvenience caused.

NEW ZEALAND
Jetstar New Zealand Trans Tasman, domestic New Zealand services are cancelled for the remainder of today – Wednesday 15 June. An update on the status of tomorrow’s services (Thursday 16 June) will be provided this evening.

This update will include the status of this evening's scheduled departure Singapore-Auckland return A330 service (JQ 2401 and JQ2402).

PERTH
Today's Jetstar domestic flights to/from Perth are cancelled from 1300 (Perth time). An update on Thursday 16 June services will be provided by this evening.

TASMANIA
Domestic flights to and from Tasmania are cancelled for the remainder of today – Wednesday 15 June. An update on the status of tomorrow’s services (Thursday 16 June) will be provided this evening.

An update on the status of tomorrow's services (Thursday 16 June) for our Tasmanian flying will be provided this evening.

OUR CUSTOMERS
We encourage our customers to continue to check Jetstar.com for updates on our services, and we will endeavour to keep passengers informed about their recovery flights as soon as we possibly can.

We continue to review the situation and should future flights be affected we will notify passengers directly.

Jetstar is liaising with affected passengers and offering them the following options free of charge:

* Defer travel: Customers may defer travel. Travel must be completed by 31 August 2011
* Re-routing to get passengers to their end destination. Travel must be completed by 31 August 2011
* Full refund or voucher to the value of the booking.

How to keep informed:
Booked Jetstar customers can check the status of their flight under the 'Flight Status' section of Jetstar.com. If customers have pre-registered their mobile phone number with our airline (at the time of booking), Jetstar will inform you via SMS to that mobile phone of any new Jetstar service that comes on line or any further flight cancellations.

Jetstar.com will continue to carry a full list of daily cancellations, as well as list new services, until the resumption of normal services across our network.

For more information, customers are advised to call the Jetstar Contact Centre direct on:

* From Australia (Freecall): 131 538
* From New Zealand (Freecall): 0800 800 995
* From Singapore (Freecall): 800 6161 977
* Alternatively, call +61 3 9347 0091 (tolls will apply).

Jetstar is currently experiencing unprecedented call volumes to our call centre due to the magnitude of this event. We ask customers to please be patient as we deal with a large number of customer inquiries.

Jetstar Network Update
At 15 June 2011 (1200 AEST 1400 NZ)

Safety is Jetstar’s top priority and as a result the airline has cancelled the following flights for Wednesday 15 June 2011.

NEW ZEALAND

Trans Tasman scheduled services

JQ140 Christchurch - Sydney
JQ172 Christchurch - Brisbane
JQ175 Brisbane - Christchurch
JQ238 Auckland – Gold Coast
JQ239 Gold Coast – Auckland
JQ210 Auckland - Melbourne
JQ211 Melbourne – Auckland
JQ204 Auckland – Sydney
JQ205 Sydney - Auckland
JQ290 Auckland - Cairns
JQ291 Cairns - Auckland
JQ166 Christchurch - Melbourne
JQ171 Melbourne - Christchurch
JQ151 Sydney - Christchurch

Domestic New Zealand scheduled services

JQ277 Christchurch - Queenstown
JQ278 Queenstown - Auckland
JQ249 Auckland - Christchurch
JQ244 Christchurch - Auckland
JQ247 Auckland - Christchurch
JQ248 Christchurch - Auckland
JQ251 Auckland - Christchurch
JQ263 Auckland - Wellington
JQ262 Wellington - Auckland
JQ265 Auckland – Wellington
JQ264 Wellington - Auckland
JQ245 Auckland - Christchurch
JQ246 Christchurch - Auckland
JQ281 Auckland - Queenstown
JQ276 Queenstown – Christchurch
JQ267 Auckland – Wellington
JQ266 Wellington – Auckland
JQ269 Auckland - Wellington
JQ268 Wellington - Auckland
JQ286 Christchurch – Wellington
JQ287 Wellington - Christchurch
JQ252 Christchurch - Auckland
JQ257 Auckland - Christchurch
JQ256 Christchurch - Auckland
JQ254 Christchurch - Auckland
JQ259 Auckland - Christchurch

AUSTRALIA

Domestic Services to/from TASMANIA

JQ703 Melbourne – Hobart
JQ702 Hobart - Melbourne
JQ721 Sydney – Hobart
JQ720 Hobart - Sydney
JQ731 Gold Coast - Hobart
JQ732 Hobart – Gold Coast
JQ735 Melbourne – Launceston
JQ736 Launceston – Melbourne
JQ705 Melbourne - Hobart
JQ706 Hobart - Melbourne
JQ723 Sydney - Hobart
JQ724 Hobart - Sydney
JQ709 Melbourne - Hobart
JQ710 Hobart - Melbourne
JQ711 Melbourne - Hobart
JQ712 Hobart - Melbourne
JQ747 Sydney – Launceston
JQ748 Launceston - Sydney
JQ743 Melbourne – Launceston
JQ744 Launceston – Melbourne

Domestic Services to / from Perth

JQ972 Melbourne – Perth
JQ969 Perth - Melbourne
JQ968 Melbourne - Perth
JQ975 Perth - Adelaide
JQ982 Gold Coast - Perth
JQ983 Perth – Gold Coast
JQ980 Brisbane – Perth
JQ981 Perth - Brisbane
JQ971 Perth – Melbourne

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