Update on Jetstar New Zealand and Australian services

Update on Jetstar New Zealand and Australian services: Puyehue-Cordon Caulle volcano

MELBOURNE, Australia, June 15 /Medianet International-AsiaNet/ --

Jetstar wishes to provide a further update (as at 2000 AEST) on its Australian and New Zealand services (Trans Tasman and domestic) as a result of a volcanic ash cloud caused by Puyehue-Cordon Caulle volcano in Chile.

AUSTRALIA

Jetstar is pleased to resume all Australian domestic flights tomorrow (Thursday 16 June) including Tasmania and Perth.

NEW ZEALAND

Services to and from New Zealand (including New Zealand domestic) remain cancelled until 12 noon tomorrow (Thursday 16 June).

We continue to closely monitor the situation and will provide a further update with regards to our afternoon services tomorrow morning.

A full list of cancelled services for Thursday 16 June is listed below.

ADDITIONAL SERVICES

To assist the recovery process, Jetstar will operate additional ad hoc services to and from Tasmania and Perth tomorrow (Thursday 16 June) as listed below. This will be in addition to our regular scheduled services.

Jetstar will be proactively contacting customers with previously cancelled flights via SMS or telephone to confirm their new flight details.

JQ7303 Melbourne – Hobart (departing 1100)
JQ7304 Hobart – Sydney (departing 1245)
JQ7305 Sydney – Hobart (departing 1505)
JQ7306 Hobart – Melbourne (departing 1730)
JQ7307 Melbourne – Launceston (departing 1500)
JQ7308 Launceston – Melbourne (departing 1635)
JQ7309 Melbourne – Hobart (departing 1810)
JQ7310 Hobart – Melbourne (departing 1955)
JQ7375 Perth – Melbourne (departing 0900)

OUR APPROACH

The safety of our passengers, our people and our operations is always Jetstar’s number one priority.

Our approach to flying is based on the Qantas Group's high standards of safety and risk assessment. As a Qantas Group airline, Jetstar like Qantas has in place the same monitoring and assessment processes.

We continue to review the situation and should future flights be affected we will notify passengers directly.

WHAT ARE MY OPTIONS?

Jetstar is liaising with affected passengers and offering them the following options free of charge:

* Defer travel to a later date. Travel must be completed by 31 August 2011.
* Re-routing to get passengers to their end destination. Travel must be completed by 31 August 2011.
* Arrange a Jetstar credit voucher or full refund to the value of any unused bookings.

Eligible Jetstar passengers are those who have an existing booking for travel on or after Sunday 12 June and had their flight cancelled due to the ash cloud.

Customers can obtain a Jetstar credit voucher, as mentioned above, directly on Jetstar.com.

All requests for flight re-bookings and refunds must be processed by our call centre. You can find the contact details below.

KEEPING YOU INFORMED

We encourage our customers to continue to check Jetstar.com, and Jetstar's twitter and facebook pages for regular updates on our services.

Booked Jetstar customers can check the status of their flight under the ‘Flight Status’ section of Jetstar.com.

We will also liaise with our customers via SMS if they provided their mobile phone number at the time of booking.

Jetstar.com will continue to carry a full list of daily cancellations, until the resumption of normal services across our network.

For more information, customers are advised to call the Jetstar Contact Centre direct on:

* From Australia (Freecall): 131 538
* From New Zealand (Freecall): 0800 800 995
* From Singapore (Freecall): 800 6161 977
* Alternatively, call +61 3 9347 0091 (tolls will apply).

Jetstar is currently experiencing unprecedented call volumes to our call centre due to the magnitude of this event. In response, we have increased the number of staff at our call centre. We ask customers to please be patient as we deal with a large number of customer inquiries.

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