Update on Jetstar June 16

Update on Jetstar New Zealand and Australian Services: Puyehue-Cordon Caulle Volcano

MELBOURNE, Australia, June 16 /Medianet International-AsiaNet/ --

Jetstar wishes to provide a further update (as at 1000 AEST) on its Australian and New Zealand services (Trans Tasman and domestic) as a result of a volcanic ash cloud caused by Puyehue-Cordon Caulle volcano in Chile.

AUSTRALIA

Jetstar is pleased to advise that all Australian domestic services are expected to run to schedule today.

ADDITIONAL SERVICES

To assist the recovery process, Jetstar will operate additional ad hoc services to and from Tasmania and Perth today as listed below. This will be in addition to our regular scheduled services.

Jetstar will be proactively contacting customers with previously cancelled flights via SMS or telephone to confirm their new flight details.

JQ7303 Melbourne – Hobart (departing 1100)
JQ7304 Hobart – Sydney (departing 1245)
JQ7305 Sydney – Hobart (departing 1505)
JQ7306 Hobart – Melbourne (departing 1730)
JQ7307 Melbourne – Launceston (departing 1500)
JQ7308 Launceston – Melbourne (departing 1635)
JQ7309 Melbourne – Hobart (departing 1810)
JQ7310 Hobart – Melbourne (departing 1955)
JQ7375 Perth – Melbourne (departing 0900)

NEW ZEALAND

Services to and from New Zealand (including New Zealand domestic) remain cancelled for the remainder of today.

We continue to closely monitor the situation and a decision will be made on long haul international services between Singapore and Auckland later today.

Jetstar will also provide a further update later this afternoon with regards to New Zealand services scheduled for tomorrow.

A full list of cancelled services for Thursday 16 June is listed below.

OUR APPROACH

The safety of our passengers, our people and our operations is always Jetstar's number one priority.

Our approach to flying is based on the Qantas Group's high standards of safety and risk assessment. As a Qantas Group airline, Jetstar like Qantas has in place the same monitoring and assessment processes.

We continue to review the situation and should future flights be affected we will notify passengers directly.

WHAT ARE MY OPTIONS?

Jetstar is liaising with affected passengers and offering them the following options free of charge:

* Defer travel to a later date. Travel must be completed by 31 August 2011.
* Re-routing to get passengers to their end destination. Travel must be completed by 31 August 2011.
* Arrange a Jetstar credit voucher to the value of any unused bookings.

Eligible Jetstar passengers are those who have an existing booking for travel on or after Sunday 12 June and had their flight cancelled due to the ash cloud.

Customers can obtain a Jetstar credit voucher, as mentioned above, directly on Jetstar.com.

All requests for flight re-bookings and refunds must be processed by our call centre. You can find the contact details below.

KEEPING YOU INFORMED

We encourage our customers to continue to check Jetstar.com, and Jetstar's twitter and facebook pages for regular updates on our services.

Booked Jetstar customers can check the status of their flight under the 'Flight Status' section of Jetstar.com.

We will also liaise with our customers via SMS if they provided their mobile phone number at the time of booking.

Jetstar.com will continue to carry a full list of daily cancellations, until the resumption of normal services across our network.

For more information, customers are advised to call the Jetstar Contact Centre direct on:

* From Australia (Freecall): 131 538
* From New Zealand (Freecall): 0800 800 995
* From Singapore (Freecall): 800 6161 977
* Alternatively, call +61 3 9347 0091 (tolls will apply).

Jetstar is currently experiencing unprecedented call volumes to our call centre due to the magnitude of this event. In response, we have increased the number of staff at our call centre. We ask customers to please be patient as we deal with a large number of customer inquiries.

Jetstar Network Update

Safety is Jetstar's top priority and as a result the airline has cancelled the following flights for Thursday 16 June 2011.

NEW ZEALAND

Trans Tasman scheduled services

JQ220 Queenstown - Melbourne
JQ238 Auckland – Gold Coast
JQ239 Gold Coast - Auckland
JQ156 Christchurch – Melbourne
JQ219 Melbourne - Christchurch
JQ274 Christchurch - Queenstown
JQ140 Christchurch - Sydney
JQ143 Sydney – Christchurch
JQ159 Melbourne - Christchurch
JQ212 Auckland - Melbourne
JQ213 Melbourne - Auckland
JQ204 Auckland - Sydney
JQ205 Sydney - Auckland
JQ182 Christchurch - Brisbane
JQ183 Brisbane - Christchurch

Domestic New Zealand scheduled services

JQ263 Auckland – Wellington
JQ262 Wellington – Auckland
JQ265 Auckland – Wellington
JQ264 Wellington - Auckland
JQ244 Christchurch - Auckland
JQ247 Auckland - Christchurch
JQ248 Christchurch- Auckland
JQ251 Auckland - Christchurch
JQ277 Christchurch – Queenstown
JQ243 Auckland – Christchurch
JQ275 Christchurch – Queenstown
JQ280 Queenstown – Auckland
JQ245 Auckland – Christchurch
JQ246 Christchurch – Auckland
JQ281 Auckland – Queenstown
JQ276 Queenstown - Christchurch
JQ286 Christchurch - Wellington
JQ287 Wellington - Christchurch
JQ288 Christchurch - Wellington
JQ289 Wellington - Christchurch
JQ258 Christchurch - Auckland
JQ259 Auckland - Christchurch
JQ252 Christchurch - Auckland
JQ269 Auckland - Wellington
JQ268 Wellington - Auckland
JQ271 Auckland - Wellington
JQ272 Wellington - Auckland
JQ267 Auckland - Wellington
JQ266 Wellington - Auckland
JQ257 Auckland - Christchurch
JQ256 Christchurch - Auckland

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