Jetstar New Zealand Services Resume

Jetstar New Zealand Services Resume: Puyehue-Cordon Caulle Volcano

MELBOURNE, Australia, June 26 /Medianet International-AsiaNet/ --

Updated at 1700 AEST / 1900 NZ

Jetstar is pleased to confirm that all New Zealand domestic, international and trans Tasman services will return to normal today(27 June 2011) with the exception of the following cancelled services, as outlined below:

JQ263 Auckland – Wellington (departing 0640)
JQ262 Wellington – Auckland (departing 0820)

Customers with confirmed New Zealand domestic, international or trans Tasman flights can proceed to the airport as per normal.

Australian domestic and international services continue to operate as normal.

Jetstar Australia and New Zealand CEO David Hall said while Jetstar’s decision to keep aircraft on the ground throughout this event has been a significant costly to Jetstar, the decision to suspend operations has and always will be based on Jetstar’s commitment to safety.

“The safety of our passengers, our people and our operations is Jetstar’s number one priority - we always put safety before schedule,” he said.

“We thank our passengers for their patience during this challenging period and are now focused on getting our customers safely home.”

Jetstar has maintained flexible fare options in managing customers affected by the volcanic ash cloud. Customers whose flights were cancelled as a result of the ash cloud and wish to obtain a credit voucher (to the value of the unused portion of their booking) can do so at their convenience on Jetstar.com.

All requests for flight re-bookings and refunds must be processed by our call centre. You can find the contact details below.

From Australia (Freecall): 131 538
From New Zealand (Freecall): 0800 800 995
From Singapore (Freecall): 800 6161 977
Alternatively, call +61 3 9347 0091 (tolls will apply).

ENDS

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