Update on Jetstar New Zealand services 1500NZT 29/6/11

29 June 2011
Updated at 1300 AEST / 1500 NZ

Update on Jetstar New Zealand services: Puyehue-Cordon Caulle volcano

Since the resumption of all Jetstar’s scheduled services on Monday, we have received further information regarding the return of the Chilean volcanic ash cloud.

This has affected some New Zealand domestic and Trans Tasman flying today and tomorrow.

All flights to/from Christchurch and Queenstown have been cancelled for the remainder of today (Wednesday 29 June 2011).

All flights to/from Wellington, Christchurch and Queenstown have been cancelled until midday (local NZ time) tomorrow (Thursday 30 June 2011).

A full list of cancelled flights is listed on Jetstar.com.

All other Trans Tasman, international and Australian domestic services continue to operate as normal.

Jetstar is closely monitoring the ash cloud in conjunction with the Volcanic Ash Advisory Centre and the Bureau of Meteorology. We continue to assess the situation and will provide updates to customers as soon as information becomes available.

OUR APPROACH

The safety of our passengers, our people and our operations is always Jetstar’s number one priority.

Our approach to flying is based on the Qantas Group's high standards of safety and risk assessment. As a Qantas Group airline, Jetstar like Qantas has in place the same monitoring and assessment processes.

While Jetstar’s decision to keep aircraft on the ground throughout this event has been a significant cost, our decision to suspend operations is based on our commitment to safety – safety always comes before schedule.

We never like causing disruption for our customers, but safety is something that Jetstar will never compromise on.

KEEPING YOU INFORMED

We encourage our customers to continue to check Jetstar.com, and Jetstar’s twitter and facebook pages for regular updates on our services.

Booked Jetstar customers can also check the status of their flight under the ‘Flight Status’ section of Jetstar.com.

WHAT ARE MY OPTIONS?

Jetstar is liaising with affected passengers and offering them the following options free of charge:

• Defer travel to a later date. Travel must be completed by 31 August 2011.
• Re-routing to get passengers to their end destination. Travel must be completed by 31 August 2011
• Arrange a Jetstar credit voucher or refund to the value of any unused bookings.

Eligible Jetstar passengers are those who have an existing booking for travel and had their flight cancelled due to the recent ash clouds.

Customers wanting to obtain a Jetstar credit voucher as mentioned above can access our online credit voucher form on Jetstar.com.

All requests for flight re-bookings and refunds must be processed by our call centre. You can find the contact details below.

• From Australia (Freecall): 131 538
• From New Zealand (0800 800 995)
• From Singapore: From Singapore: 800 6161 977
• Alternatively, call +61 3 9347 0091 (tolls will apply)

ENDS

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