Australians Prefer Air New Zealand

Media release
2 March 2012

Australians Prefer Air New Zealand -
Roy Morgan Australia Customer Satisfaction Awards

Air New Zealand has been named ‘International Airline of the Year’ in the inaugural Roy Morgan Customer Satisfaction Awards in Australia.

Roy Morgan surveyed nearly 4,000 people who’d used an international airline in the previous 12 months and Air Zealand was rated the Best International Airline for customer satisfaction in 2011, winning more months than any other airline throughout the year. Air New Zealand’s average satisfaction rating for the year was 89%.

Air New Zealand General Manager Australia Cam Wallace, says winning the International Airline of the Year category in Roy Morgan’s first Australian Customer Satisfaction Awards is a great honour.

“For years we’ve pursued a strategy that recognises that our people rather than planes are our most valuable asset and it’s really pleasing to see that acknowledged by the people who fly with us.”

Mr Wallace said the award reflected Air New Zealand’s commitment to delivering customers a uniquely Kiwi experience in what is one of the world’s most competitive industries.

“We believe the ability of our people to adapt quickly to changing customer expectations, new competitors and uncertain economic conditions has enabled Air New Zealand to outperform most of our peers in terms of the genuine service we deliver to our Australian passengers and those around the globe.

Last year Air New Zealand won more than 25 awards across the business – recognising such diverse areas as innovation, in-flight product, design, brand and marketing strength and customer service.

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