Lakes Leisure Survey Delivers Good News

20 September 2012

Lakes Leisure Survey Delivers Good News

Lakes Leisure recently gave all people on its database the opportunity to give the company feedback regarding its facilities and services. 388 people took the time to respond providing the company with valuable information about its customers and what is important to them.

Questions included:
• How would you rate the overall quality of the facilities that you use?
87.7% of respondents answered Good or Excellent
• How would you rate the staff & overall service at the facilities you use?
72.9% of respondents answered Good or Excellent
• Do you think that the facilities you use are reasonably priced?
75.7% of respondents answered Yes
• Do you think Lakes Leisure does a good job of managing the facilities you use?
87.2% of respondents answered Yes

Lakes Leisure Communications Manager, Rachelle Greene said she was extremely pleased with the feedback.

“We regularly survey users of our individual facilities, but this was the first time we have asked our customers to give us feedback regarding Lakes Leisure as a whole. We were very interested to see how people would respond and I was thrilled that people are generally very happy with what we are doing, but also pleased that so many people took the time to tell us what they think.”

Lakes Leisure will now conduct the survey on an annual basis, but encourage people to give them their feedback at anytime by emailing info@lakesleisure.co.nz.

Lakes Leisure Limited provides sport, leisure and recreation services to the Queenstown Lakes district. Its management portfolio includes three swimming pools, five venues, a health & fitness centre and thirteen sports grounds. Delivering recreation programmes for all ages, aquatic education, learn to swim, and events to the community it is a limited liability company and a council controlled organisation that operates with charitable status.

ENDS

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