MYOB hires new Christchurch staff to create 24 x 7 support

26 September 2012

MYOB hires new Christchurch staff to create 24 x 7 support

24-hour expert help to reflect changing business demand

MYOB has hired 18 additional staff in Christchurch to help provide round the clock support to the company’s more than 1 million small business customers in New Zealand and Australia.

The technology company now provides these businesses with 24-hour, 7 day a week support.

In addition to the 18-strong Christchurch-based team, the company has hired a further 16 staff in Melbourne, who together will provide client support by phone, email and the web. MYOB has also made a significant update to the MYOB website, including the unveiling of a new-look community forum.

MYOB general manager Julian Smith says the investment in more Christchurch-based technology sector jobs reflects the company’s focus on providing a broad service that meets the needs of modern business, while also supporting the development of its Centre of Excellence in the city.

“Few large local companies – particularly in the IT sector – offer 24 hour support from local experts. However, modern business involves operating outside the traditional 9-to-5 workday,” says Julian Smith

“New Zealand businesses – especially SMEs – have to work at all hours, and if you are doing your payroll late at night, or paying some bills on the weekend, it’s great to know you can pick up the phone or send an email to get the help you need from someone local.”

Unlike many of its accounting solution competitors, MYOB already provides real-time technical support via phone, email, community forum, live chat and social media. Its nationwide network of over 3000 partners – accountants, bookkeepers, developers, certified consultants, retailers and resellers – also provide direct client support in towns, cities and regions around New Zealand.

“As we move further into the cloud space with our business solutions, we’re also driving innovation throughout our customer service channels. It’s a very important step for us to provide a greater range of more accessible support to those who rely on MYOB – and while technology plays a large part of that, it’s also great to be able to talk directly to a person whenever you feel you need to,” says Mr Smith.

Mr Smith says businesses often look first to the company’s website for business information, product guides and a range of expert advice, so MYOB has also invested in refreshing its online look, feel and information architecture.

“We’ve undertaken extensive research with our clients to help us provide the information they need. The result is a much more client-focused communication channel that is built with their needs considered first. And there is more to come - the second half of this project will be completed just before we release our new AccountRight Live accounting solution to market,” he says.

“Our community forum has also been redeveloped, with its design modernised and restructured to better meet visitors’ needs. One important change is the inclusion of an ‘Ideas Exchange’ – a dedicated platform for clients and partners to submit product ideas and receive feedback from our product development team.”

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