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Announcing the 2012 Customer Satisfaction Awards
Announcing the 2012 Customer Satisfaction Awards
Article No. 1934 - Roy Morgan Research’s Customer Satisfaction Awards are derived from responses to Roy Morgan’s Single Source survey, a continuous and comprehensive nationwide study of New Zealand consumers’ attitudes and behaviours.: February 07, 2013
Will ITM take the cup from
Bunnings?
Will Overland or Hannahs walk off with the Shoe Store Award?
Will Orcon, Telecom or Slingshot bring-bring home the prize?
On February 28, Roy Morgan Research will reveal the 2012 New Zealand Customer Satisfaction Awards at a gala dinner in Auckland for which a few places are available for the media.
The Awards honour businesses that lead their industry in Customer Satisfaction — as judged by over 12,000 Kiwi consumers throughout the year.
The Awards celebrate New Zealand’s best, covering Retail and Supermarkets, Quick Service Restaurants, Telecommunications, Tourism and Travel, Utilities, and Banking.
Roy Morgan CEO, Michele Levine, will present 24 awards:
| Financial Institution of the Year |
| Major Bank of the Year |
| International Airline of the Year |
| Domestic Airline of the Year |
| Hotel/Resort of the Year |
| Coffee Shop of the Year |
| Clothing Store of the Year |
| Department Store of the Year |
| Furniture/Electrical Store of the Year |
| Hardware Store of the Year |
| Liquor Store of the Year |
| Music/Book Store of the Year |
| Pharmacy of the Year |
| Quick Service Restaurant of the Year |
| Shoe Store of the Year |
| Sports Store of the Year |
| Supermarket of the Year |
| Home Phone Provider of the Year |
| Home Internet Service Provider of the Year |
| Mobile Handset of the Year |
| Mobile Phone Service Provider of the Year |
| Electricity Provider of the Year |
| Gas Provider of the Year |
| Car Manufacturer of the Year |
Roy Morgan Research’s Customer Satisfaction Awards are derived from responses to Roy Morgan’s Single Source survey, a continuous and comprehensive nationwide study of New Zealand consumers’ attitudes and behaviours.
Michele Levine, CEO, Roy Morgan Research, says:
“Social media such as Facebook and Twitter have given customers a megaphone to broadcast their praise or disapproval; rare is the business today that doesn’t monitor its hashtag.
“Most customers, however, don’t go quite so public. Businesses across all industries need a continuous, accurate, quantified measure of overall customer satisfaction — one that hears the whispers as well as the shouts.
“These Awards identify and commend the businesses that listened to their customers throughout 2012, and provided an industry-leading level of satisfaction.”
Customer Satisfaction Awards Gala — New Zealand
6.30 — 10 pm, Thursday, February 28
Sails Restaurant, Auckland
To visit the Roy Morgan Customer Satisfaction Awards website, click here. The website monitors the movement in customer satisfaction for a number of businesses over different industries.
To purchase any number of Roy Morgan’s Satisfied and Dissatisfied Customer Profiles, click here. These profiles are an in-depth analysis of customers who have indicated they are either satisfied or dissatisfied with a particular business.
Click on this link to the Roy Morgan Online Store.
ENDS
Roy Morgan Research
New Zealand's leading social and market research company
A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has over 70 years' experience in collecting objective, independent information on consumers. Roy Morgan Research was set up in New Zealand in the 1990s and has been collecting information across a wide range of industries in New Zealand ever since. Roy Morgan currently has over 10 years of trended data on a geographically and demographically representative sample of over 12,000 New Zealanders aged 14+.
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