ACCC proceedings in Australia

Media Statement
13 November 2013

ACCC proceedings in Australia

Statement can be attributed to:
Matt Orr Executive Vice President Group Strategy & Planning

Fisher & Paykel in Australia has received notice of the Australian Competition and Consumer Commission’s (ACCC) proceedings and is reviewing them. Fisher & Paykel takes such matters seriously and we regret any inconvenience this may have caused our customers in Australia. We have fully cooperated with the ACCC during this investigation and will continue to do so.

This matter arose when Fisher & Paykel in Australia had offered to its customers an extended warranty product administered by Domestic & General. It immediately ceased to offer the extended Domestic & General warranty product in December 2012 when the ACCC first raised its concern regarding the representations made to customers.

Over the past six months we have written to all affected customers in Australia and offered a full refund where they wish to cancel the extended warranty. If customers in Australia have any concerns they can call 1300 994 016 between Monday to Friday during business hours, 8:30am – 5:30pm (AEST).

Fisher & Paykel customers in New Zealand are not affected.

ENDS

Background
• We have written to affected customers in Australia on two occasions to offer refunds
• Australian customers can still elect to receive a refund.

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