Charming, bold hotelier honoured

Charming, bold hotelier honoured

A passion for guest service and a bold attitude that encourages staff to dare to be different has seen Pullman Auckland General Manager Rob McIntyre named the AHS Hospitality Hotel Industry Senior Hotel Executive of the Year 2014.

The award was announced at the New Zealand Hotel Industry Conference dinner last night (Thursday, 5 June 2014).

Since arriving at Accor’s New Zealand flagship hotel in 2011, Rob has grown the business significantly throughout all performance areas, says awards judge and TIA Sector Manager Hotels, Sally Attfield.

“Known for his charm and tenacity, Rob is always keen to stay ahead of the competition and improve guest services. For example, the hotel’s mobile phone application was a first for New Zealand hotels, giving guests the ability to review menus, order room service, learn about hotel events and stay in touch with the hotel from their mobile phone. The introduction of free wi fi was another bold move that impressed the industry.”

Awards judge Stephen Hamilton, Director of Horwath HTL, says Rob has an excellent management and leadership style and has introduced a culture of change into the Pullman Auckland.

“An innovator, he is prepared to take risks and be creative. He has also shown a willingness to contribute to New Zealand’s wider hotel sector, including participating in the Qualmark 5 star advisory board and development of the tourism industry’s Tourism 2025 growth framework. He also played a significant part in the Accor recovery team, set up following the 2011 Christchurch earthquake.”

Other winners named in the New Zealand Hotel Industry Awards are:

Service IQ Hotel Industry Outstanding Young Executive of the Year

Janelle McClintock, Reservations Yield Manager, Jet Park Hotel, Auckland

Greenfield Hotel Industry Environmental Initiative Award 2014

James Cook Hotel Grand Chancellor, Wellington

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