DebitSuccess Takes Out Title at CRM Contact Centre Awards

DebitSuccess Takes Out Title at CRM Contact Centre Awards

Auckland based payment solutions company Debitsuccess was crowned Industry Award winner for the Collections Sector at the recent 2014 CRM Contact Centre Awards.

The Awards, which recognise contact centre staff from across New Zealand, also saw the business named as a Finalist in the Members Support Services category

Debitsuccess is part of the Transaction Services Group (TSG), a leading global payment solutions provider with a presence in Australasia (Debitsuccess and FFA Paysmart) and the UK (DFC and Harlands Group). The company operates a 100 plus seat call centre based in Auckland, servicing its operations in Australasia – and with the recent announcement that the business is expanding into the US market the call centre is moving closer to a 24 hour operation.

Debitsuccess Chief Executive Office Craig Marshall says the company is proud to be recognised at these prestigious awards.

“We are committed to helping our clients by providing tailored recurring payment management solutions – credit control and customer service are key aspects of this,” says Mr Marshall.

“Our call centre does an amazing job supporting our clients and their customers, and we’re exceptionally proud that our team has been acknowledged in this way.”

The CRM Contact Centre Awards was introduced to New Zealand in 1997 to measure the quality of service delivered by contact centres over the telephone and internet, and to raise awareness of the impact this has upon their image.

The Awards have gained considerable momentum over the last eleven years with more companies realising the importance of providing their customers with superior customer service.

For more information about Debitsuccess, visit www.debitsuccess.co.nz

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