Conversant API: call data at Roonsoft customers’ fingertips

Tuesday, 25 November 2014, 11:07 am
Press Release: Conversant

MEDIA RELEASE

25 November 2014

Conversant API puts call data at Roonsoft customers’ fingertips

Hospitality businesses can now enjoy easier billing for guests’ phone calls thanks to integration between Conversant’s cloud phone system and Roonsoft property management software.

Roonsoft is used by over 300 hotels, motels and resorts across New Zealand and the Pacific to manage all operations of their business.

Using Conversant’s recently-developed Administration API, Roonsoft can now enable call records and cost data from Conversant's cloud PABX system to be fed automatically into customers’ property management system.

This allows property owners who use both Conversant and Roonsoft’s software to better manage how and what they charge for guests’ calling, says Robert Petty, managing director of Roonsoft Group.

“Hotel and motel operators can now have immediate visibility of calling costs incurred by their guests, with call information and costs added to the guest’s bill automatically,” he says.

“This integration delivers several benefits to mutual Conversant and Roonsoft customers giving them more flexibility and making it easier to manage and bill for guest calling.”

The integration also removes the need for hospitality property operators to develop their own rate structure for guest calling, and enables them to add margins to call costs with ease, says Petty.

“Property owners using a traditional phone system have to use an elaborate process to develop their own cost structure for calls. With Conversant, that is already built in and our customers can just add their margin to the call rates.”

Before, property operators had to manually input calling information from their Conversant cloud phone system into their Roonsoft property management system.

“There are so many things that can go wrong in between those points making it hard to diagnose any issues,” says Petty.

“With the Conversant API it is much easier to make it work. No technicians are needed and there’s no need to link their PABX via serial or TCP/IP connections – it is a really straightforward process.”

Conversant managing director Cameron Beattie says the integration with Roonsoft gives motel and hotel operators yet another reason to choose a cloud phone system over a traditional on-premise or self-hosted VoIP system.

“Getting call information into their billing system from an on-premise, hardware-based phone system requires a complicated set of connections between the two systems, leading to a variety of ways things could go wrong,” he says.

“With our API linked to the Roonsoft system, this all happens virtually and automatically.”

Conversant developed its API to enable easier integration with other systems used by its customers, says Beattie.

“Integration between different business systems is becoming increasingly important for organisations of all sizes. The phone system is a central part of our customers’ business systems – ensuring integration with other systems is a major focus for us,” he says.

“Organisations are no longer looking at just buying a phone system, but a communications platform that integrates with their existing business processes and systems.”

Roonsoft’s Reddy adds this demonstrates the added benefit a cloud-based phone system like Conversant’s offers hospitality property operators.

“The systems hospitality property operators use are increasingly moving online enabling greater integration between systems. It would therefore make sense for operators to also consider using a cloud-based phone system, like Conversant’s, especially when expanding or establishing new premises,” says Reddy.

- ENDS -

© Scoop Media