Emirates Extends Online Check-in to 48 hours Before Flights

Emirates Extends Online Check-in to 48 hours Before Flights

Emirates has extended its online check-in time from 24 hours to 48 hours before departure, effective immediately. Customers in New Zealand and elsewhere around the world can now check in online on both desktop and mobile devices from 48 hours to 90 minutes before flight departure.

The increased lead time offers customers greater flexibility in choosing their seats, and reduces waiting times at the airport as they would already have their boarding passes before arriving at the airport. Passengers can then drop their luggage at online check-in counters before heading straight through to immigration and security.

“We have always taken into account feedback to improve the customer journey and the extension of online check-in is a result of that,” explained Alex Knigge, Senior Vice President of Corporate Communications Marketing and Brand (Digital). “By allowing check-in from 48 hours before departure we are providing our customers added flexibility to choose their preferred seats for a more comfortable journey. This is just one of the many initiatives we are implementing to enhance our customers’ experience online.”

The earlier check-in window will also enable more seamless communication with customers should there be unexpected flight delays or disruptions. For members of Emirates Skywards, the airline’s frequent flyer programme, the extended check-in time will also mean better availability of upgrades.

The extended check-in window is one of many features on www.emirates.com/nz that aims to improve the customer experience. Another feature is the recently introduced ‘Hold my fare’ option, which gives customers the opportunity to hold their reservations and lock in competitive Emirates fares for a nominal fee. This feature has now been extended to 72 hours.

Emirates customers can easily plan and manage their flight booking, accommodation and transport rentals on emirates.com/nz

Emirates flies three A380 services daily from Auckland to Dubai and beyond via Australia, as well as a daily non-stop Boeing 777-200LR service from Auckland to Dubai, and a daily Boeing 777-300ER service from Christchurch.

ENDS

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