Three in a row for Ryman Healthcare as Most Trusted brand

Three in a row for Ryman Healthcare as Most Trusted brand

Kiwis have nominated Ryman Healthcare as their Most Trusted Brand in the retirement villages industry for the third year in a row.

Ryman, which was founded in Christchurch 32 years ago, won the aged care retirement village section of the annual Readers’ Digest Most Trusted Brand for 2016.

Ryman has won each year since retirement villages were first included in the awards in 2014.

“Three in a row is great but we take nothing for granted,’’ Ryman Healthcare Managing Director Simon Challies said.

“This award is great recognition for the hard work and kindness our staff show for our residents and their families. Thanks to them we have a great loyal customer base and fantastic brand recognition. But we know we have to work hard and keep getting better to keep that respect. We’ve got some great things up our sleeve which we hope will only add to these results.’’

Projects on the go include new uniforms for staff to brighten residents’ days, a new electronic medications system called 1Chart and myRyman, a tablet-based app for all medical records which will do away with paperwork.

Operation Delicious – a revamp of Ryman’s food menu – is also being rolled out around the company’s 30 villages.

Comments from consumers who took part in the Readers’ Digest survey included: “I live in one and love it,’ and “I believe that the Ryman group do a great job with the elderly and are good with their workers.’’

Others who took part in the survey said that Ryman was a leader in its field, had good terms and the company was known for the professionalism of its staff and its beautiful complexes.

“I had my mother in a Ryman village for some time and she was treated well and looked after completely,’’ one survey respondent wrote.

The results come, not from a reader poll, but an independent, commissioned survey. Reader’s Digest used Catalyst Marketing & Research to survey a representative sample of 1214 New Zealand adults on the most trusted brands in 41 categories of products and services across a range of industries.

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