Vodafone SPECIAL UPDATE @ 12:30pm 14.11.16

UPDATE @12:30 pm Monday 14 November 2016

To provide specific information for affected customers in and around Kaikoura - we have been informed that technicians as well as a back-up generator have been airlifted to the priority cell site in Kaikoura.  Two other cell sites, have also been connected to back-up generators. We are in the process of restoring power and connectivity. No ETA can be provided at the moment, but we will keep you updated. Fixed line and broadband services are also affected and we are working hard to get these re-established as quickly as possible.  

We are aware of a break in the fibre that serves this area and our technicians are working closely with Chorus. The break has been identified at the location of a major slip and work to repair it will commence as soon as it is safe to do so. Information for local residents can be found at https://outages.chorus.co.nz/

In order to provide important connectivity and access to emergency services for customers in this region, our technicians are looking to put in place a temporary coverage solution using femtocells, similar to what we provided to Fiji after Cyclone Winston.

Technicians continue to monitor all other sites.   

#EQNZ for local information

UPDATE @9:30 am Monday 14 November 2016

Network technicians continue to monitor the mobile, fixed and broadband networks in earthquake affected regions. We can confirm that a small number of sites are affected by power outages and most have now kicked over to back-up battery or generator power. A small number of FibreX (HFC) customers in Wellington may be experiencing service interruptions. We are waiting for the power supply to settle before we send technicians to these sites.

We apologise for any service interruptions and urge people to refrain from making unnecessary calls, leaving the network free for emergency calls.

We are continuing to assess our retail stores and working closely with our teams to ensure the safety of customers and staff. Our stores in Lambton Quay, Cuba St, Queensgate, Porirua, Paraparaumu, Nelson and Blenheim currently remain closed. In Christchurch, our Riccarton stores are clear to open.

The next update will be provided at approximately 1:00 PM.

#EQNZ for local information

UPDATE @7:30 am Monday 14 November 2016

Further to our updates across the morning, our technical teams have been working hard to ensure customers are able to remain connected. They have been able to assess the mobile and fixed networks and report that some sites in Wellington and Christchurch have been impacted by power cuts, there is no structural damage. Back-up generators have arrived, or are on their way to key sites, should power outages continue across the day. We are sorry for any service disruption you may be experiencing. We know how important it is to stay connected with loved ones at times like this.

We are now assessing our retail stores and working closely with our teams to ensure the safety of customers and staff. We can advise that the following stores will remain closed until they have been checked and cleared for access: Lambton Quay, Cuba St, Queensgate, Porirua and Paraparaumu. The Christchurch retail stores are under review and we will update again shortly. #EQNZ for local information

UPDATE @5:30 am Monday 14 November 2016

Following this morning’s severe earthquake 20km South East of Hanmer Springs, we have conducted a full assessment of the mobile and fixed line networks.

The power outages have impacted a number of our sites and initiated a switch over to back up generators to keep sites operational. There are a small number of sites down, mainly in the Wellington and Christchurch regions. In some cases customers in these regions are covered by crossover signal from nearby sites. Back-up generators are en-route to key sites. As power companies restore power, sites are coming back on, and we will keep you updated as we progress.

We hope everyone is safe and not too shaken. Stay strong, listen to civil defence reports and check on those around you. On social media use #EQNZ.

UPDATE @ 1.30 am Monday 14 November 2016

A severe earthquake struck the NZ South Island at 12:02am Monday and a tsunami warning has been issued for the eastern coast of the South Island.

We know that some of our mobile sites and fixed line cabinets have been impacted by power outages and we are working to identify the full extent of impact for our customers. 

We hope everyone is ok. Please look out for each other and head to higher ground if you are on the eastern coast of the South Island. 

We will update you as more information comes through. 

© Scoop Media