Toll New Zealand Tracks Process Delivery with Promapp
Toll New Zealand Tracks Process Delivery with
Promapp Auckland, 5 December 2016
Promapp will replace the company’s range of processes created and stored in Visio, Word and on their intranet which, although documented, were difficult to update and manage for the diverse business groups throughout the Toll business.
“We wanted a common language for process throughout the business and sought to deploy an industry best practice solution. At the same time, we aspired to deploy a platform where processes could be documented and then evolve to where these processes could actually provide a platform for continuous process improvement,” explains Anthony Barrett, General Manager, IT, Toll New Zealand.
The decision to deploy Promapp followed a review of market solutions available. Promapp was selected based on its ease of use, attractive user interface and its overall return on investment based on the experience of other companies.
Promapp will be rolled out to all of Toll New Zealand’s business units and departments. They will use the software to support continuous improvement.
“We believe that people perform best when they are empowered, accountable and recognised. How we go about achieving success is as important as success itself. Promapp will enable us to drive this strategy,” said Barrett.
At the same time, the company has also started to deploy Promapp’s risk module which will support the company’s overall compliance initiatives.
“Our compliance policy aims to achieve the ongoing involvement and total commitment of all management, employees, contractors and suppliers to seek and achieve continuous improvement in everything we do,” says Barrett. “Promapp will support this program in the coming years.”
Promapp’s recently launched Process Variant Management Module will also provide Toll New Zealand with the ability to recognise standard processes and manage or eliminate process variations.
“We need Process Variant Management functionality as we have customer and region specific variations and must capture and manage these effectively in order to boost business operational performance. Previously, we didn’t know how different a process was from one customer, region or department to another so we were unable to attach a value to it. Now, we will be able to see each variant and more importantly, identify the cost and impact of each process variation. We will achieve better management of process variations so will be able to better manage risk,” says Barrett.
Being cloud-based, Promapp enables teams to suggest improvements and update processes in real-time. This means all staff will always see the latest information.
As New Zealand's
most successful multi-modal supply chain operator, Toll New
Zealand provides its customers with high quality freight
forwarding and logistics solutions from Kaitaia to
Invercargill. In addition to its transport and relocation
capabilities, the organisation is also expert in providing
fully integrated logistics solutions and is able to manage a
customer’s supply chain warehouse and support with third
party logistics (3PL) services.
“Our company mission
is to harness our significant resources, know-how and
passion to deliver the optimal logistics solutions for our
customers. By using Promapp, we will have a process
management solution that is accessible throughout the
organisation. The feedback loop will also enable people to
engage with processes and suggest improvements, ultimately
supporting our strategy of being recognised as the Asia
Pacific region’s most successful provider of logistics,”
said Barrett.
About Promapp Promapp’s cloud-based business process
management (BPM) software makes it easy to create, navigate,
share, and change business processes, enabling continuous
improvement, quality assurance, risk management and business
continuity. Providing an intuitive online process
repository, an integrated process mapping tool, and a
process improvement toolset, Promapp’s proprietary
software supports the development of smarter and safer ways
to work, while encouraging the sharing of information by
operational teams rather than limiting it to process
analysts and technical specialists. Promapp’s wide range
of public and private sector customers includes: Coca-Cola
Amatil, Air New Zealand, Lumo Energy, Toyota, Ricoh
Australia, McDonald's, Audi Australia, Fuji Xerox,
Department of Justice, Victoria, Adelaide City Council and
City of Boroondara. The company is headquartered in
Auckland, New Zealand. www.promapp.com ENDS
Established in 2002,
Promapp Solutions