Lantec selects Promapp’s software
IT outsourcing company Lantec selects New
Zealand’s Promapp’s cloud-based process management
software to enhance service levels for customers
Adoption of new technology to establish core
processes and support bespoke variants
Auckland, 29 March 2017 — Promapp Solutions, an industry leading provider of cloud-based process management software has announced that IT services company Lantec (www.lantec.eu.com) has selected its technology to enable the outsourcer to introduce a set of core processes, with the addition of variants to meet the specific needs of individual customers.
According to Lantec’s CEO, Howard Bootle, the company expects to see a range of key benefits from investing in Promapp’s process mapping software including greater clarity of procedures across the business, reduced training overheads, lower costs due to rationalisation of processes and significant enhancements to the overall quality of services delivered to customers.
Need to meet extremely complex
and unique customer demands
He
commented, “Due to the fast growth of our business it has
become increasingly difficult to keep up with the volume of
processes we are managing. We often need to meet extremely
complex and unique demands from our customers, so being able
to streamline and modify processes is critical and provides
full accountability across the organisation.
We reviewed a number of process mapping solutions that could help with this challenge, but eventually selected Promapp. What struck me about Promapp was its simplicity and it did exactly what we wanted it to do. We wanted everyone to be able to use it, so it needed to be intuitive. With Promapp we can create a backbone of strength and stability from a blueprint of core standard processes, and with its PVM (Process Variant Management Module) we can then create bespoke processes to meet exact customer needs.”
An example of a bespoke process for Lantec might include the way in which a job upload is processed or in the provision of IT services, what particular technology needs to be installed on a particular terminal.
“We can clearly demonstrate the value we provide”In the past Lantec’s project managers have used tools such as Visio and Excel to record processes, but these were not easy to access or use by all staff. However with Promapp, no extensive technical knowledge is required and both process owners and users have been hands-down impressed according to Lantec.
Howard Bootle adds, “We will also be actively using Promapp as a tool to show customers exactly what is involved in the different services we deliver so we can clearly demonstrate the value we provide. With Promapp we have a system that allows us to introduce a cultural change and a new way of operating that will gradually eliminate any type of process failure in our business.”
Within three weeks of implementing the software the company has already mapped 204 processes.
Key benefits of deploying
Promapp
Some of the key benefits that Lantec
expects to realise from deploying Promapp include:
· Consistent processes will enhance quality and
reliability of service delivery for customers
·
Reduced training costs as all processes are already
documented and easy to follow
· Establishing core
processes reduces the number of business processes,
resulting in higher efficiencies and lower costs
·
Ensures clarity across the business, so there is no
confusion over who is responsible for what processes
·
Differentiation from competitors as Lantec can demonstrate
value and quality to customers
· Process Variant
Management module enables easy customisation of processes
for individual projects
· Retention of expert
knowledge and intellectual property within the company as
this is now fully documented rather than residing in
someone’s head
· Better understanding of time
management
For more information about the Promapp
Process Variant Management Module or other Promapp products,
visit www.promapp.com With UK offices and warehouse
facilities in London Luton and operating warehousing active
across other European locations, Lantec is able to offer a
unique range of outsourced services that deliver cost
effective yet flexible solutions. As a company,
Lantec focus on developing partnerships founded on mutual
benefit. It is this approach – and everything that
contributes to it – that sets Lantec apart. The company is
committed to a growth strategy that spans the world, but
never loses sight of what it takes to turn a vision into
reality. Central to this future roadmap is its
status as a privately-owned enterprise – the company
believes that shaping its own destiny is integral to the
innovative way of working valued by its growing customer
base. Key industries that Lantec serves include
manufacturing, banking and the retail
sector. Promapp’s cloud-based business process management
(BPM) software makes it easy to create, navigate, share, and
change business processes, enabling continuous improvement,
quality assurance, risk management and business continuity.
Providing an intuitive online process mapping tool, a
cloud-based process repository, and a comprehensive process
improvement toolset, Promapp’s proprietary software
supports the development of smarter and safer ways to work,
while encouraging sharing of information by operational
teams rather than limiting it to process analysts and
technical specialists. Promapp’s wide range of
public and private sector customers includes: Toyota,
McDonald's, Coca-Cola Amatil, TeliaSonera, Ricoh, Air New
Zealand, Konica Minolta, Audi Australia, Fuji Xerox and the
Department of Justice, Victoria. The company is
headquartered in Auckland, New Zealand, with offices in UK
(London), USA (San Francisco, CA) and Australia (Sydney and
Melbourne). www.promapp.com
About Lantec
Lantec was
established in 1998 and has since grown to a turnover of
£14million. The company’s technical knowledge – coupled
with project management expertise – enables its outsourced
IT and estate management services to be tailored to meet the
specific needs of organisations, whatever their underlying
business model.
About
Promapp
Established in 2002,
Promapp Solutions Limited
ENDS