Scoop has an Ethical Paywall
Banking Ombudsman Annual Report 2017
Banking Ombudsman Annual Report 2017
The Banking Ombudsman Scheme has released its full annual report detailing another successful year.
“We are really proud of what we have achieved this year”- said Banking Ombudsman, Nicola Sladden. “Our numbers show that we are helping more people, faster, with better service”. Queries from customers are up 12% with the average timeframe to handle a dispute down.
“The continued trend of more cases, but less formal investigations shows that our priority on early resolution is making a difference for New Zealanders”.
This is showing in our customer satisfaction results which are up from 78% to 82%, with one customer saying “I was surprised and delighted with the speed of the response.”
“We are also really proud that this financial year 57% of our cases had a facilitated outcome agreed between the parties.”
“We are continuing to work hard to make sure our free services are accessible to everyone, and to prevent disputes from happening in the first place.”
The annual report can be read here.
ENDS
Bill Bennett: Download Weekly - How would NZ telecoms cope with another cyclone
NZ On Air: Firm Audience Favourites Lead NZ On Air Non-Fiction Funding
Insurance and Financial Services Ombudsman: Woman Gets $40k More After Disputing Insurer’s Decision
BNZ: A Quarter Of Older NZers Fear Going Online Due To Scam Concerns
University of Auckland: Scientists Develop Tool To Monitor Coastal Erosion In Fine Detail
Oji Fibre Solutions: OjiFS Proposes To Discontinue Paper Production At Kinleith Mill
