Diversity Survey Highlights Unacceptable Workplace Behaviours

Workplaces need to do more to identify and address unacceptable behaviours that fall outside the traditional definition of bullying and look at whether some migrant workers are disproportionately impacted by this issue, says Diversity Works New Zealand Chief Executive Maretha Smit.

The 2021 New Zealand Workplace Diversity Survey indicates that, overall, the number of workplaces with reported incidents of bullying has remained static for the past 12 months and has in fact dropped in the past five years from 41 per cent in 2016 to 35 per cent this year.

Of the 15 per cent of people who reported that incidents of bullying and intimidation had increased in their industry, more than half believed the increase was due to higher awareness and intolerance of the issue.”

This indicates that people are more comfortable calling out bad behaviour, Smit says.

But the data also suggests that statistics around bullying of migrants from countries where English is not the main language may be under-reported.

The group identified by survey respondents as being most vulnerable to bullying were women. However, more than 80 per cent of the of the survey respondents identified as New Zealand European or Other European.

If the perceptions of people from European descent were excluded from the data, the most vulnerable group identified were migrants born in a country where English is not the main language.

“This implies that while there is increasing awareness, there is still work to do to create tolerance and safe spaces for all ethnicities,” says Smit.

The survey also asked what forms of bullying and harassment were most prevalent in the industry respondents worked in. About half the respondents (51%), indicated that the most common kinds were abusive or offensive comments, insults, sarcasm, or intimidation. Other forms of bullying and harassment included repeated criticism or comments intended to discredit a person or devalue their work (37%), and teasing or practical jokes (34%).

There are nuances in workplace bullying and harassment and many of the behaviours identified in the survey fall outside the formal definition but still have an unsafe impact on our people, Smit says.

Worksafe New Zealand defines bullying as repeated and unreasonable behaviour directed towards a worker or a group of workers that can lead to physical or psychological harm.

“That sets the bar very high and we believe workplaces should be more intentional about identifying and addressing behaviours that fall outside that definition.

“We need to have open and honest conversations about the language we use in workplaces and how we classify what is acceptable and unacceptable.

Massey University Distinguished Professor Paul Spoonley leads the team who analysed this year’s data. He says that Covid-19 has added a further layer of challenges for employers, with a sharp drop-off in the number of migrants coming to New Zealand.

“Diversity, and attraction and retention become even more important considerations for employers, especially in what will be a very different labour supply situation that will last some years.”

Other key findings from the 2021 New Zealand Workplace Diversity Survey

• Wellbeing, bias and flexibility were identified as the three diversity issues that are most important to organisations. Gender dropped out of the top three for the first time in three years.
• Almost three quarters of respondents (70 per cent) reported that the organisation they worked for was more focused on employee wellbeing in the wake of the Covid-19 pandemic, and 29 per cent reported organisational leadership had become more inclusive.
• Access to wellbeing/wellness and flexibility initiatives is complex, inconsistent and sometimes inequitable across workforces.
• Remote working was cited as the top form of flexibility available to workers (86 per cent), followed by flexible work times (79 per cent) and part-time work or reduced hours (69 per cent)
• Employee mental health was again highlighted as the most important wellbeing issues for workplaces, followed by stress and work-life balance.

Download a copy of the full report.

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