Air New Zealand Launches New Online Airpoints™ Experience

More than 4.6 million Airpoints™ members will be able to enjoy a new-look digital experience in what is the first phase of Air New Zealand’s new and improved Airpoints programme for members. The second phase? New tiers and benefits.

Air New Zealand Chief Digital Officer Nikhil Ravishankar says the airline is thrilled to unveil the first of many improvements to its Airpoints programme today.

“What does not change is that our Airpoints programme will remain transparent and member-centric, with our members being able to redeem their Airpoints Dollars™ across all Air New Zealand flights and our Airpoints Store.

“Over the coming 12 months Airpoints members will have more earning power with more partners, more rewards and a new tier, further enhancing the value of the programme. The refreshed benefits and the new tier will be announced next year – introducing new benefits for Air New Zealand’s most loyal customers.

“We needed to first invest in the technology to be able to create these enhancements for our customers, which is what we’ve done during a scheduled maintenance period. Our customers have told us what they love about the Airpoints programme, but we’ve also heard that we need to make some changes. With this new system now in place, we can work hard over the next 12 months to enhance our programme, offer new benefits for Silver, Gold and Elite members, introduce a new tier, provide a better recognition upgrade process and more.”

Some of the immediate changes members will experience from today are:

• A more modern look and feel after login, making it easier to view your Airpoints benefits and activity.
• The ability to share Airpoints Dollars with up to ten different people within New Zealand, making group travel planning more convenient and inclusive for members.
• Simplifying tier review dates, meaning if you retain your tier, you will begin your new membership year and receive your benefits immediately.

“We’re not slowing down, we're committed to creating an even more rewarding travel experience for our members, so watch this space.”

About Air New Zealand:

Air New Zealand’s story started in 1940, first taking to the skies between Auckland and Sydney on a flying boat - a Short S30. Known for its warm Kiwi hospitality, today, the airline has operating aircraft ranging from Boeing 787-9 Dreamliners and Airbus A320s to ATRs and Q300s, offering customers comfort in the latest most efficient jets and turboprops. It’s a modern fuel-efficient fleet with an average age of 8.7 years. Air New Zealand’s global network of passenger and cargo services centres around New Zealand. In 2023, the airline flew more than 16 million passengers. Air New Zealand was named 2024 World's Safest Airline by the Australian rating service AirlineRatings.com, highlighting the airline’s laser-focus on safety and won Best Corporate Reputation in New Zealand in 2023 – the 9th year in a row.

Air New Zealand has a well-connected domestic business, connecting customers and cargo to 20 different regions around New Zealand. Internationally, the airline has direct flights to major cities across Australia, Asia, the Pacific Islands and the US, and through its strong relationships with alliance partners, offers customers more choice and convenience to connect further afield to hundreds of destinations. Air New Zealand has a particular focus on sustainability and its Sustainability Frameworkhelps guide the airline’s efforts in tackling some of New Zealand's and the world's most complex challenges. Airpoints, Air New Zealand’s loyalty programme, is seen as the most valuable loyalty programme in New Zealand with more than 4 million members. It allows members to earn AirpointsDollars™ and Status Points for VIP benefits in the air and on the ground. Air New Zealand aircraft are proudly identified by its distinct tail livery of the Mangōpare, the Māori symbol of the hammerhead shark which represents strength, tenacity, and resilience. 

About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United.

Overall, the Star Alliance network currently offers more than 17,000 daily flights to almost 1,200 airports in 190 countries. Further connecting flights are offered by Star Alliance Connecting Partners Juneyao Airlines.

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