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Spark Sport quarter final two update
Spark Sport quarter final two update
Spark Sport is pleased to confirm that the streaming
service for both of Saturday night’s matches, between
Australia v England and New Zealand v Ireland, performed
well with no technical or capacity issues from our end.
The night’s matches attracted the two highest audiences on the Spark Sport platform to date.
There was a very small percentage of customers with individual issues relating to their broadband connection, in-home set up or devices. The volume of individual customers contacting our care channels was much lower than for major matches earlier in the tournament, despite the audience being higher.
We are disappointed to hear that there are
still some customers having a poor viewing experience and
our care teams want to help as much as we can, regardless of
the nature of the issue. Customers experiencing issues are
encouraged to get in touch with our care teams (help.sparksport.co.nz or 0800 792
787).
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