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Are CRI core purpose statements customer-oriented enough?
Are CRI statements of core purpose customer-oriented enough - NZ Institute?
By Peter Kerr for sticK
(sticK - 23 Nov. 2010 ) Very good, but where is the customer service bit asks Rick Boven about the Minister’s recent announcement of the CRIs statements of core purpose (SCP)?
The director of the New Zealand Institute says that the SCP of each CRI is a concise document with very good content, but has some questions about "what's not there."
He says that up till now the CRIs haven't "established a strong reputation for being easy to deal with. It would be helpful to make it clear that they are service organizations, or not.."
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